Job Description

Who Are We?
We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.
At Gen, our global Product Design Team is a diverse and dynamic group that collaborates across regions to create innovative and user-centered designs. We bring together talented designers, researchers, and product managers to tackle complex problems and create exceptional user experiences. Whether it's building next-generation cybersecurity products or innovating with cutting-edge technologies, we are committed to making digital freedom accessible to everyone.
Senior Principal Product Designer Customer Journeys
Location - London Hybrid
Please attach link to portfolio on CV.
How We Work
Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work.
About the role:
The Customer Journey team is dedicated to improving the customer experience across all Gen's products and services. We use customer research (both qualitative and quantitative) and service design to understand how people use and experience our products. We present business recommendations to improve each brand's end-to-end customer experience and solve identified issues. We act as trusted advisors to the business, owning and delivering key insights on the end-to-end experiences across various business and stakeholder groups.
How We Work?

Our hybrid work style (at least 50% of time in office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work.
Mission & Goals



As a Sr. Principal Product Designer, you will be shaping our key customer experiences. Your focus will be on crafting simple, user-friendly experiences, focused on getting smart solutions that solve real-world problems into the hands of our customers. By your nature, you are solution-oriented, commercially savvy and have a head for technology.Take broad, conceptual ideas, based off user research and data, turning them into something useful and valuable for our users. Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable. Oversee all aspects of design, including interaction design, information architecture, and visual design to develop and execute business strategy and vision. Design new experiences or layouts that evolve and define our design system. Represent work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts. Own the overall experience and partner closely with product & engineering peers to ensure we are building a product that our customers need and love.

CompetenciesCan showcase strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company. Experience overseeing and executing high design craft and vision for B2C products Experience building and shipping multiple features that are broad/ambiguous in scope and encompass an end-to-end experience across a variety of platforms. Deep understanding of user-centred design principles, and the ability to apply them to complex problems. Passionate and humble; you always seek new horizons, remaining curious about emerging market trends and trail-blazing experiences. You are comfortable working within a geographically distributed team. Experience in cybersecurity industry is a plus, but not essential.

BenefitsAnnual bonus scheme. Flexible working hours and unlimited PTO (paid time off). Opportunity to work for a global tech leader listed on the S&P 500. Access to industry leaders and cutting-edge technologies in the Digital Security field. Health and Pension Tuition reimbursement for job-related courses. Comprehensive Learning & Development plans. Sustainable home improvement bonus. Mac/Windows laptop and mobile phone provided. LinkedIn tag: #LI-AM1

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.