Job Description

Were Hiring! Principal IT Service Delivery Manager

Location:

Morley/Hybrid

Department:

IT Services


At EVRi we lead the way in delivery, and always on the lookout for new talent! We're market leaders and we invest to keep on growing.


We aim to think inside and outside the box, striving to be the carrier of choice for every consumer in the UK.


We have an exciting opportunity for a

Principal IT Service Delivery Manager

to join the Evri IT team.

Your Mission

As our

Principal IT Service Delivery Manager

, you'll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. You'll lead with vision and purpose, ensuring our services are reliable, scalable, and aligned with business goals. This is a hands-on leadership role where you'll shape strategy, guide teams, and make a real impact on how technology supports our people and customers.

Interested? Then here is what you need to be successful at Evri!

Responsibilities:

Set the Strategy:

Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals.

Lead Service Excellence:

Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability.

Drive Operational Readiness:

Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and peak periods.

Champion Business Continuity:

Lead the IT Service Continuity strategy, ensuring robust BCP and DR plans for critical services.

Manage Vendor Performance:

Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings.

Own the Tools:

Ensure ITSM tooling is modern, effective, and supports service objectives.

Inspire and Lead:

Build a high-performing team culture, nurturing leadership and specialist talent.

Be a Trusted Partner:

Act as a senior advisor to business leaders, providing guidance on IT services and strategic initiatives.

To be successful in this role you will need

Degree in an IT-related field (or equivalent experience) ITIL 4 Foundation (Expert level preferred)

Experience & Skills

Proven track record in leading IT Service functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skills--able to translate tech into business value Strategic thinker with strong analytical and planning skills Confident stakeholder manager and influencer at all levels Skilled in team development, coaching, and performance management Experience managing third-party vendors and service providers

Why Join Us?

At Evri, we're transforming how technology supports our business and customers. You'll be part of a forward-thinking IT team that values innovation, collaboration, and continuous improvement. If you're passionate about service excellence and want to lead from the front, we'd love to hear from you.



We are committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

Reference Number: EVRI1118716-3899619



Location: Morley / Hybrid