Job Description

Overview

Since 2001, Encore Machinery has been a leading provider of print finishing and packaging machinery in the UK. We are the exclusive UK importer of a range of world-class equipment. As we continue to grow, we are excited to expand our support team by adding a passionate and skilled UK Technical Service Engineer. This individual will thrive in a dynamic environment and is eager to support our valued clients across the UK.

The Role

This position offers an exceptional opportunity for a motivated, technically adept professional who enjoys hands-on work, troubleshooting, and delivering top-tier customer service. As a UK Technical Service Engineer, you will be responsible for installing, servicing, and repairing our premium print finishing and packaging machinery. You will represent Encore Machinery while travelling to customer sites across the UK and, occasionally, overseas. Your goal will be to build trusted relationships with our clients and suppliers.

What We Offer.

Generous Remuneration Package: Competitive salary, expenses, and overtime/overnight allowances.

Support for Your Work on the Road: A company vehicle, mobile phone, and specialised tools.

Employee Benefits: 23 days of paid holiday (plus bank holidays), a company pension scheme, cycle-to-work scheme, sick pay, and support for relevant training and further education.

Key Responsibilities:

Technical Service Support:

Provide remote and on-site support for our machinery, including installation, delivery, preventive maintenance, and repairs.

Customer-Focused Solutions:

Deliver a first-class service experience by using diagnostic skills to identify and resolve technical issues quickly, ensuring minimal downtime.

Expert Problem Solving:

Diagnose and solve technical problems, including electrical and mechanical issues as well as software faults, often remotely.

Training & Knowledge Transfer:

Conduct technical training sessions for customers, partners, and team members.

Inventory Management:

Manage your vehicle's stock to optimise first-time fix rates and minimise losses.

Collaboration:

Build strong relationships with overseas manufacturers and suppliers to ensure effective communication and execution of technical solutions.

Customer Engagement

: Support sales initiatives by participating in machine demonstrations, trade shows, and events, contributing to customer loyalty and satisfaction.

What We're Looking For

Proven Industry Experience:

A minimum of 5 years of experience, preferably in the print or packaging production sector, with relevant technical qualifications.

Technical Expertise:

Strong skills in electrical and mechanical troubleshooting, including reading schematics, diagnosing faults, and completing repairs.

Independent & Motivated

: Ability to work autonomously, demonstrating analytical and critical thinking skills to solve complex issues.

Outstanding Communication Skills:

Comfortable engaging with clients, suppliers, and team members at all levels.

Additional Requirements:

A full, clean driving license with trailer towing capability.

We would love to hear from you if you are a skilled engineer ready for a dynamic role that combines technical expertise with customer-facing responsibilities.

Please submit your CV and cover letter detailing your relevant experience and enthusiasm for joining Encore Machinery.

Join us in delivering industry-leading support to our customers across the UK!

Job Type: Full-time

Pay: 30,000.00-38,000.00 per year

Benefits:

Company car Company pension Cycle to work scheme Free parking On-site parking
Experience:

Print Industry : 3 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road