Job Description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
As a PBR, you will be the first point of contact for the Private Clients you will be looking after. They will contact you for enquiries and general account maintenance services as well as opening their Personal and business accounts.
What you will do:
You will also be working closely with Private Banking Managers and Private Banking Directors to provide support on their customer visits, ensuring that you are modelling service excellence by surprising and delighting!

• Look after existing customers on a day-to-day basis and be the first point of contact.

• Support the Private Banking Managers and Private Banking Directors in meeting the business set goals and objectives as well as meeting your own

• Provide AMAZEING customer service, assisting customers with their transactional requirements and queries, account opening and lending requests.

• Conducting or assist with regular client reviews.

• Liaise with other bank teams / departments as necessary to fulfil your role

• Any other duties as required that reasonably fall within the role.

• Attend client meetings and networking events (as required) either with Private Banking Directors / Managers or on your own

• Gather relevant information for credit applications and submit for approval

• Identify opportunities to grow existing customer relationships through offering further products

• Identify prospective new clients through seeking referrals from existing clients and through building your own network of introducers

• Any other duties as required that reasonably fall within the role

What you will need:

• It is useful to build relationships with relevant departments, which you will be interacting with regularly such as Lending Operations, MLRO, Credit Refers and the corporate customer service centre and the Private Clients team.

• You may need to plan your work and activities with your Line Manager for prioritisation to ensure you are exceeding customer expectations and providing valuable service.

• Passionate about providing unparalleled levels of service and convenience for customers

• Promoting an innovative brand of Private Banking in the high net worth community which focusses on customer service instead of products and investments is an exciting opportunity

• How to build long term relationships with clients with a view to moving as much of their day to day banking as possible to Metro Bank

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
#LI-Loveyourjobatlast #LI-Hybrid
#LI-REMOTE

Skills Required