Job Description

Who are we

At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.


At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.


A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.


In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

This role will be instrumental in developing and implementing a robust framework to deliver a Private Client Property Management Service. Responsibilities will include standardising best practices and promoting the service across the Knight Frank network.


Ultimately, the aim is to significantly increase the number of properties managed under the Private Client Property Management Service and to ensure a consistently seamless experience for clients.


We are seeking a candidate with at least three years' experience in

Super Prime Property Management

and a proven ability to pitch this service to prospective clients.


The successful candidate must demonstrate a proactive mindset and the ability to collaborate effectively with multiple stakeholders to achieve ambitious growth targets.

RESPONSIBILITIES:

Business Development & Stakeholder Engagement

+ Confidently pitch the Private Client Property Management Service to prospective clients and internal stakeholders.
+ Promote the service across the Knight Frank network, fostering collaboration and securing new instructions.

Property Inspections & Readiness

+ Conduct regular property inspections to ensure security, maintenance, and insurance compliance.
+ Prepare homes for client arrivals, including professional cleaning, airing rooms, and stocking groceries as per client preferences.
+ Ensure all household systems (AV, AC, heating, security) are operational and maintained.

Maintenance & Housekeeping

+ Oversee planned and reactive maintenance, including scheduling and supervising contractors for specialist systems.
+ Arrange and supervise regular and specialist cleaning, laundry, and housekeeping services.
+ Coordinate refurbishment, redecorating, and home staging projects.

Security & Compliance

+ Implement and monitor security solutions, including alarm systems and key holding.
+ Ensure properties meet insurance requirements and maintain compliance with relevant regulations.

Client & Contractor Liaison

+ Serve as the single, trusted point of contact for homeowners, providing tailored updates and recommendations.
+ Liaise with contractors and service providers, ensuring work meets the highest standards.
+ Facilitate access for repairs, deliveries, and maintenance, acting as a buffer between clients and contractors.

Administration & Record Keeping

+ Manage utility accounts, contractor invoices & post collection.
+ Maintain accurate records of property visits.

Client Experience

+ Deliver a bespoke, proactive service tailored to each client's needs, ensuring complete peace of mind.
+ Build lasting relationships with clients, anticipating needs and offering additional services.

SKILLS & QUALIFICATIONS

Highly trained and experienced property manager with superior knowledge of sophisticated systems within high-tech properties. Proven record of excellent customer service, including during contentious situations. Extensive experience in managing super prime properties for UHNWI clients, with a proven track record of excellence. Exceptional organisational skills and meticulous attention to detail. Outstanding communication skills and the ability to maintain professionalism and discretion at all times. Problem-solving skills and the ability to manage complex property-related challenges. Strong understanding of the luxury real estate market and trends. Ability to work autonomously while also collaborating effectively within a team. Experience in promoting property services within a professional network, with the ability to confidently pitch the Private Client Property Management Service to prospective clients and secure new instructions.
Competitive salary


Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.