Job Description

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About Us

Welcome to Fastheal Pharmacy and Clinic, where compassionate care meets exceptional service. At Fastheal Pharmacy and Clinic, we are dedicated to providing personalised healthcare solutions tailored to meet the unique needs of each patient.

At the heart of our clinic is our dedicated receptionist and assistant team. As the first point of contact for patients, our receptionists play a crucial role in creating a positive and welcoming experience for everyone who walks through our doors. From scheduling appointments to answering inquiries, our receptionists are known for their friendly demeanour, attention to detail, and efficient handling of administrative tasks.

In addition to their receptionist duties, our receptionist and assistant team provide invaluable support to our healthcare professionals, ensuring smooth day-to-day operations within the clinic. Whether assisting with patient intake, managing medical records, or coordinating referrals, our team members are committed to upholding the highest standards of professionalism and confidentiality.

Role:

Receptionist/Healthcare Assistant

Type:

Permanent/Part time

Days and Hours Required-

Monday to Saturday

9am - 6pm

Potential for overtime.

Duties and responsibilities will include:

Meet and greet our patients in a friendly caring manner and establish what their needs are in the Clinic/Pharmacy that day Answer and help or direct phone calls from patients, from booking patients appointments to answering general queries. Follow till processes including sales of over the counter medication and pharmacy merchandise, cashing up, running reports and completing cash sheets weekly. Follow the sale of medicines protocol and use the 2WHAM questioning technique Provide advice to patients on the use of medicines as well as general health and lifestyle matters. Receive and hand out Private prescriptions under the supervision of the Responsible Pharmacist. Collect necessary prescription charges and ensure that the patient declaration on the reverse of prescription is correctly filled in and signed by the patient or representative. Order sufficient stock in line with company procedures to meet customer demand whilst minimising losses due to date expiry for Over the counter stock. Maintain attractive looking displays that are tidy and pulled forward. Implement any price changes or promotions. Undertake all necessary housekeeping duties so that sales and back shop areas are kept clean and tidy. Process invoices and paperwork in a timely manner following company procedures. Participate in the delivery of any additional services (stop smoking advice, blood pressure testing etc) for which you will have received adequate training.
Previous pharmacy or retail experience will be a big advantage although we are willing to train the right candidate. You may be asked to complete the Healthcare Assistant course as part of your training.

Essential Criteria

Great communication skills Confidence with speaking to patients in a professional manner Excellent Customer Service
Desirable Criteria

Experience in a pharmacy or clinic setting is preferred, training will be provided on site if needed.
Benefits

Holiday allocations Bonus scheme Staff discount on medicinal and healthcare products!
location

Woking, GU21 6XS

Job Types: Full-time, Part-time, Permanent

Pay: 11.44-12.00 per hour

Additional pay:

Performance bonus
Benefits:

Employee discount
Schedule:

Day shift Monday to Friday Weekend availability
Ability to commute/relocate:

gu216xs: reliably commute or plan to relocate before starting work (required)
Experience:

pharmacy: 1 year (required)
Language:

English (required)
Work Location: In person

Reference ID: DISP022