Job Description

Front of House / Receptionist - Private Healthcare Clinic

Location:

Balham / Clapham

Salary:

from24,000 per year (DOE) + bonus scheme

Contract:

Permanent, Full Time / Part Time & weekend hours available (with potential for more)

Start date:

01/10/2025

About Us

MyHealthcare Clinic is an award-winning, fast-growing healthcare group providing private GP, dental, and specialist services - all under one roof. We are passionate about delivering exceptional clinical care alongside a 5-star customer experience.

The Role

We are seeking

well-presented, enthusiastic, and customer-focused Front of House team members

to join our friendly clinics. This is an excellent opportunity to build your career in a dynamic and supportive healthcare company.

As the first point of contact for patients, you will ensure every visitor receives a warm welcome and outstanding service, while also promoting our treatments, products, and membership plans.

Key Responsibilities

Provide a professional and friendly welcome to all patients and visitors Act as the first point of contact for enquiries (in person, phone, email) Promote and explain treatments, memberships, and products Support patients with dental treatment coordination and service information Maintain accurate records and complete administrative tasks (data entry, filing, scanning, mail) Keep the reception area clean, organised, and presentable Contribute positively to the wider clinic team and patient journey

About You

Previous customer service experience (healthcare not required - retail, hospitality or other industries welcome) Confident, approachable, and well-presented Excellent communication skills in English (additional languages are a bonus) Strong organisational and time-management skills with attention to detail Comfortable using IT systems and MS Office (Word & Excel) - training provided on in-house systems Flexible, proactive, and eager to learn in a growing business A true team player with a positive "can-do" attitude
Desirable (but not essential)

Experience in a supervisory or managerial role (e.g., Reception Manager, Clinic Manager) - opportunities available for senior applicants
What We Offer

Competitive salary: 24,000 per year Bonus scheme & performance incentives Employee discounts on services Ongoing training and career development opportunities A supportive, friendly working environment
Schedule

Part-time and weekend shifts available (with potential weekday hours) Typical shift: 8-10 hours Overtime opportunities

How to Apply:

If you are passionate about customer service and excited to be part of a forward-thinking healthcare business, we'd love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience.

Work Location:

In person (Balham / Clapham Junction , London)

Expected Start Date:

01/10/2025

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Employee discount
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person