Job Description

Company Overview

Celebrating over 26 years in business, we are one of Scotland's longest-running coach tour operators. Departing daily from Edinburgh, Glasgow, and Inverness, we provide a wide range of award-winning tours that showcase Scotland and the North of England's top attractions and hidden gems.

In addition to our scheduled tours, we specialise in bespoke private experiences through our

Private Hire

department - creating tailored itineraries utilising our fleet of luxury Mercedes cars and coaches.

If you are organised, detail-oriented and have a keen interest in Scotland, you may be the perfect fit for our Private Hire department! Along with the other Private Hire Itinerary Planners and the Private Hire Manager, you will be working towards booking bespoke tours and transfers, creating personalised itineraries, booking attraction tickets, and accommodation, to help our customers get an outstanding experience in Scotland and the North of England.

Ready to take your career to the next level? Join a tight-knit, supportive, inclusive team and help us continue to grow our success. We're a small but friendly team, where personality matters. When you apply, please include something about yourself in your cover letter - we'd love to get to know you!

Duties

Respond to all email correspondence in a timely manner Answer phone enquiries Taking inbound enquiries and converting them into bookings by preparing quotes, building itineraries, and planning the best tours for all passengers Making outbound calls to agents, accommodation providers, tourist attractions and prospective customers Booking attractions tickets, accommodation, restaurants, etc Delivering exceptional customer service and add value to differentiate from competitors Inviting feedback and follow up where required to improve service delivery Working closely with the Operations Team to ensure all Private Hire requirements are met Working closely with team members and marketing to continuously develop and promote customer experiences Working towards meeting agreed growth targets

Job Skills

The right candidate will ideally possess the below skills:

Exceptional attention to detail Excellent computer skills Geographical knowledge of Scotland, tourism and attractions Tourism, event planning, and/or golf industry experience

Personal Profile

Exceptional communication and customer service skills Exceptional attention to detail Able to remain calm and resourceful in peak periods Outgoing and friendly Love of travel/love of Scotland Must be self-motivated, proactive and able to work autonomously Great interpersonal skills, able to work as part of a team Live locally or be able to commute

Working Hours & Days

Schedule: Day shift
Thursday to Monday (negotiable) 8:00-16:30 or 9:00-17:30
Job Type: Full-time, Part-Time (no less than 30hrs/week), Permanent (Please specify what type of contract you are looking for when you apply)
Salary: 27,000 pro-rata for first three months of employment, with the potential for pay increase following probation and thereafter, based on performance and regular reviews.
Additional pay: Bonus (performance depending)
Education: A-Level or equivalent (preferred)
Work Location: Granton, Edinburgh - In person
Perks & Benefits: Private health & dental insurance, employee discounts, company pension, on-site free parking.

Job Types: Full-time, Part-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount Free parking Life insurance On-site parking Private dental insurance Private medical insurance
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Location:

Edinburgh EH5 1RF (preferred)
Work Location: In person

Application deadline: 13/11/2025