Job Description

Private Patient Assistant

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing



outpatients' appointments, diagnostic testing, and eye surgery. We aim to change lives through



better sight and eye health.



We care for thousands of NHS and private patients a year in our specialist eye clinics across the



country.



We are thrilled to say that following an independently conducted survey of Newmedica colleagues



to tell us what it's like to work here, we have been certified as a Great Place to Work for the third[1]year running. The feedback has directly contributed to Newmedica being listed among the UK's top 50 Best Workplaces(TM) for 2025.

Role overview

We are looking for a new Private Patient Assistant to join our Shrewsbury site. This will be 32 hours over 4 days per week.



The Private Patient Assistant provides personalised administrative and support services to private patients, ensuring a seamless and positive experience throughout their care journey. This role acts as the primary point of contact for patients, coordinating appointments, managing documentation, and liaising with clinical and non-clinical teams to deliver exceptional service.

What skills and experience do I need?

We'll provide training so experience isn't always needed, but the following things will be



advantageous:


Previous experience in a customer or patient facing role Experience in a busy administrative role A competent user of all Office 365 programmes Tech savvy and comfortable working on new systems e.g. patient record systems A great phone manner An excellent grasp of the English language both verbally and in written format A good team player - happy to jump in and support others when required

What we're offering

A salary of 25,396.80 (pro rata) 25 days annual leave plus bank holidays A company pension scheme Access to a range of benefits including free eye tests, discounted or free glasses, a

free 24/7 well-being/counselling/advice service and a retail/technology discount



scheme.


An environment where your learning and development is supported through a range

of various learning tools and courses.


Working with a friendly multi-disciplinary team passionate about improving the lives

of our patients


A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity or to request a job description, please



contact emily.carrick@newmedica.co.uk



Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants



must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in



the event of a successful application which we will pay for.



At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this



in both the running of our services and how we recruit our staff. We actively encourage applications



from everyone with the essential requirements of the job, regardless of any protected



characteristics.



Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age,



disability, sexual orientation, race, language, religion, ethnic or social origin