Job Description

Job Title:

Private Treatment Manager

Location:

Gloucester Practice

Employment Type:

Full-Time, Permanent Salary dependent on experience but will be highly competitive for the market.

Job Purpose:

The Private Treatment Manager will play a key role in driving private growth within the Gloucester site. This position is responsible for overseeing all elements of the private patient journey--from enquiry to treatment completion--while ensuring the seamless coordination between clinicians, Treatment Coordinators (TCOs), reception, and clinical support staff.

Key Responsibilities:

Private Growth & Patient Journey

Champion and develop all aspects of the private patient journey, ensuring exceptional experiences from first contact to follow-up. Identify and act on growth opportunities to increase private treatment uptake, including dental implants, Aligners, composite bonding, and other high-value services. Work closely with the marketing team to generate, monitor and convert private leads and external referrals.

Team Leadership & Coordination

Oversee and support the on-site TCO/Scan Nurse, ensuring they are effectively utilised and delivering consistent results. Work closely with reception to ensure they are informed, engaged, and actively contributing to private conversion. Collaborate with private dentists to maintain well-managed, productive diaries with minimal gaps and high case conversion. Run weekly catch-ups with the team to align on private growth targets, diary utilisation, and current patient leads.

Diary & Workflow Management

Take ownership of private dentist diaries, ensuring appropriate time is allocated for consults, scans, treatments, and follow-ups. Review clinician availability regularly to maximise booking opportunities and reduce unutilised clinical time.

Admin & Reporting

Monitor and report on private performance, lead conversion rates, TCO clinic activity, and other relevant KPIs. Ensure all patient finance applications, recalls, and treatment plans are processed accurately and timely. Keep accurate records of patient communications, consultations, and treatment status.

Key Skills & Attributes:

Strong understanding of private dental treatments and patient pathways Excellent communication and leadership skills Highly organised with strong diary and time management ability Confident in handling patient interactions and managing expectations Able to motivate and coordinate cross-functional teams Sales-minded with a focus on growth and performance

Desirable Experience:

Previous experience in dental practice management or private treatment coordination Familiarity with dental CRM/lead systems such as Dentally, Dengro, or similar Experience managing or supporting clinicians and/or front of house teams

If you're passionate about private dentistry, patient experience, and leading high-performing teams, we'd love to hear from you.

Job Types: Full-time, Permanent

Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person