Job Description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

We are seeking candidates to identify potential issues in the Internet Department ensuring a solution is provided to prevent these occurring. To work to resolve issues should they arise, ensuring that these are fully resolved with the key focus being on the level of customer service provided.

Key responsibilities:

• To diagnose and trouble shoot potential problems before they arise
• To deal with a variety of operational process problems as they arise
• To read the workflow and make decisions based on factual data
• To Interpret data effectively
• To clear down aged stock and manage dwell times
• Liaising with stock control, and other key departments such as Customer services to ensure that issues are fully resolved
• To respond to problem emails, ensuring these are fully resolved
• To examine a process and suggest improvements
• To meet deadlines and a commitment to customer service, as it relates to product fulfilment
• To be able to work without supervision and manage own workload
• To be able to deal with any other reasonable requests in line with the needs of the business

Skills/Experience/Knowledge needed:

• Excellent written and verbal communication skills (across all levels), able to liaise with confidence and tenacity
• Enthusiastic, and the ability to motivate others
• Able to work on own initiative, taking accountability for own actions
• Meticulous attention to detail
• Ability to prioritise tasks and goals
• Be able to demonstrate problem solving, researching, and analytical skills
• Highly flexible
• Be fully computer literate and comfortable working with various software systems
• Able to work under pressure
• Excellent numeracy skills
• An understanding of procedures and goals relating to Internet department

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Free parking
• Incremental Holiday Allowance
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\'t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

JD Sports