Job Description

Title: Process Architect
Contract Type: 12-months Fixed-Term Contract, Full Time, 35 hours per week
Location: Stratford, London or Trafford, Manchester with frequent travel to London office required*
Persona: Agile / Hybrid (1-2 days in the office, 3-4 days working from home)
Salary starting from: London Weighted 76,034 pa or Regional based 66,380 pa depending on experience and location
Closing date for completed applications: 27th May 2025

Interviews will be held on the 5th June 2025





Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Process Architect Role Profile.docx



We're looking for a forward-thinking Process Architect to lead the way in designing, improving, and governing L&Q's business processes. This role plays a key part in shaping our Target Operating Model and driving real change across the organisation. You'll help boost efficiency, embed best practice approaches like Lean and Six Sigma, and make sure our business architecture is aligned with our overall strategy.

You will join an agile, high-performing and values driven team at the heart of L&Q programme of change, tasked with helping to turn L&Q's five-year Corporate Strategy, L&Q Future Shape, into a reality. You will work closely with teams across Technology, Data, HR, and Strategy to strengthen our enterprise architecture, ensuring our processes deliver great results for both customers and the business.

Our Corporate Strategy highlighted our priorities as well as how these will be underpinned through 'operational excellence'. For L&Q, this means delivering the best total cost solution for our customers through reliable, consistent and repeatable products and services. We want our customers to know what to expect of us, and know that we will deliver on this, time and time again.

What We're Looking For:
Proven leadership in business process design, improvement and architecture within complex environments.

Strong expertise in Lean, Six Sigma, and other process optimisation methodologies.

Experience working across business functions to deliver enterprise-wide change.

Strategic thinker with the ability to connect day-to-day operations to broader organisational goals.

Strong communication and influencing skills, capable of engaging stakeholders at all levels.]




If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay!


We are a multi-site organisation, and this role requires frequent travel between offices especially London, but expenses will be covered.


Why choose L&Q?


Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.

Excellent Pension Scheme: Double contribution up to 5%.

Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers

Life Assurance: Generous non-contributory coverage.

Employee Assistance Programme: Support when you need it.

Recognition Bonus Scheme: Spot awards for outstanding contributions.

Family-Friendly Policies: Designed to help you balance work and family life

Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.

Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.

Learning & Development: Commitment to your professional growth.

Employee discount scheme: many discounted lifestyle benefits

Great places to work - certified 2023

Best Workplaces for Women - ranked 23 in the UK


We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfill the role criteria.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.


We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.



L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.



As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our 250 million L&Q Foundation and our skills academy.



In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.



#TJ

Process Architect

Location:

London - Stratford or Manchester - Trafford

Posted:

14/05/2025

Closing date:

27/05/2025

Closing time:

23:59