Job Description

Main Purpose of Job

The Assistant Manager - Process will support the Head of Business Operations and wider team in ensuring that all operations are executed accurately and within required timeframes. This role plays a key part in enhancing operational efficiency and improving customer experience by designing, implementing, and monitoring processes across the department. You will join a professional and collaborative team during a pivotal stage of project development.

Key Responsibilities

Lead, motivate, and support the team in line with Company Leadership Principles; deputise for the Head of Business Operations on HR, people management, and efficiency planning matters. Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change. Research, map, and refine processes to enhance the customer journey, working closely with Insight, BI, and Analytics teams to deliver effective improvement plans. Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience. Develop and deliver clear, engaging reporting mechanisms to track and demonstrate progress against departmental objectives. Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members. Ensure accuracy and attention to detail in all data exchanged with customers and production teams. Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines. Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal, and written communication skills. Maintain positive working relationships, while ensuring absenteeism and lateness are minimised within the team. Carry out additional reasonable duties as required, ensuring compliance with company policies, including Equal Opportunities, Harassment, Health & Safety, and Training.

Why Join O'Neills?

Well-established and respected employer Great team culture with local roots and international reach Competitive salary and long-term career potential Real input into how systems and support processes are shaped going forward
Job Type: Full-time

Pay: 24,420.00-40,000.00 per year

Experience:

Management: 2 years (preferred)
Work Location: In person