Job Description

Summary

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The Customer Service Process Co-Ordinator is responsible for support operational excellence within the EMEA Customer Service team. This role involves supporting process improvement initiatives, implementation and development of new processes and tools based on business needs. Ensure improvements track, measurement and sustainment.

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The Customer Service Process Co-Ordinator is responsible for support operational excellence within the EMEA Customer Service team. This role involves supporting process improvement initiatives, implementation and development of new processes and tools based on business needs. Ensure improvements track, measurement and sustainment.



Key attributes include (but not limited to):

Ability to rapidly acquire knowledge of CS processes and tools Ability to lead/support process improvement projects and new tools implementation Responsible for driving creation/change of automated system reports and maintain existing reports updated to support CS activities, ensuring standard work across the organisation Use of lean tools to ensure alignment with Customer Service and PDx business expectations and drives actions to improve overall satisfaction, internal and external Explores alternative solutions and guides Customers Service to the most appropriate options Supports track, measurement and sustainment and replication of implemented projects across regions

Professional Skills:

Strong problem-solving and time management skills Ability to prioritize effectively and manage projects autonomously Clear thinker with the ability to understand needs and guide solutions Good communication and influencing skills Open to constructive criticism and feedback Demonstrates rigor and discipline in implementing and sustaining changes Curious, positive, a good listener, able to challenge the status quo Builds strong internal networks and collaborates across functions

Responsibilities

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Oversight and management of front-line manufacturing employees. Typically managing hourly employee populations. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE Healthcare. Explains technical information to others.

Required Qualifications

This role requires basic experience in the Manufacturing & Production Supervision. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience). Several years of experience in team management Strong awareness of GMP and GDP standards Excellent communication skills Openness to work in shifts

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

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Relocation Assistance Provided:

No