Job Description

Are you detail-driven, analytical, and eager to grow in the world of international logistics?

We're looking for a

Process Management Associate

to join our team in Sunbury. This role is a fantastic opportunity for someone who thrives on problem-solving, enjoys working with data, and wants to build expertise in customs, import/export processes, and process improvement.

What you'll be doing

Supporting the Process Management team across international logistics processes -- documentation, HMRC requirements, auditing, and reporting. Providing technical support and guidance to clients on import/export procedures and compliance. Preparing and producing detailed reports for HMRC, clients, and management. Compiling and analysing activity data to spot trends and drive process improvements. Liaising with clients and stakeholders to resolve customs-related issues. Keeping up to date with regulations including customs, VAT, and import duty. Occasional travel abroad when required for client meetings and logistics activities. Representing the company with professionalism, customer service, and a proactive mindset.

What we're looking for

Essential Skills & Knowledge

Strong organisational skills with the ability to prioritise under pressure. High attention to detail with a process-oriented approach. Excellent analytical and problem-solving skills, with confidence working with data. Strong written and verbal communication skills. Ability to work independently and collaboratively across teams. Advanced Microsoft Office skills, particularly

Excel

(pivot tables, lookups, formula building). Background or studies in international business, transportation, or freight.

Mindset

Proactive and solutions focused. Growth-oriented and eager to learn. Inquisitive problem-solver.

Desirable

Knowledge of customs procedures, import duty, and VAT. Experience in process mapping and improvement. Proficiency in French and/or Italian.

What we offer

Industry knowledge sharing and external training opportunities (webinars etc) to keep you ahead in logistics, customs, and HMRC procedures. A supportive team environment where curiosity and continuous learning are encouraged.

Why Join Us?

28 days per annum (including 8 national holidays). Annual leave days increase with longevity. Additional discretionary leave given over Christmas period. Competitive Salary Discretionary bonuses are awarded based on company and individual performance. Salary Sacrifice Pension Scheme (subject to eligibility). Cycle To Work Scheme - administered through 'Green Commute Initiative' (subject to qualifying criteria). Electric Car Scheme - administered through 'The Electric Car Scheme' (subject to qualifying criteria). Private Health Insurance - (subject to length of service). Medical Cash Back scheme - Health Shield (subject to length of service). Free parking (First come first served)

Recruitment process:

Screening call with HR

Face to Face interview

Offer (Subject to compliance checks)


no agency contact please

Compulsory checks:

Due to the nature of the role there are a number of compulsory checks that must be



carried out.



A criminal record check - basic disclosure (DBS) carried out by the Disclosure and Barring Service.

5-year background check to include gaps of 28 days or more with all gaps in employment analysed and accounted for.

* Driving licence check.