Job Description

Overview

We are seeking a Product & Proposition Manager, Mortgages who will be responsible for defining and delivering the Society's mortgage product strategy, managing the full lifecycle of residential and Buy to Let products to ensure they meet member needs, remain competitive, and comply with regulatory requirements. The role involves collaborating across the business to develop and enhance mortgage propositions aligned with the Society's objectives and Consumer Duty principles, while providing expert insight into market trends, customer needs, and regulatory changes.

Responsibilities

You will be responsible for defining mortgage product strategy, managing the product lifecycle and working with cross functional teams to launch and improve mortgage products

New product development should be in line with the Society's overall business objectives, risk appetite and mutual ethos

You will oversee the product from conception to launch and beyond, including gathering customer feedback and analysing trends

You will be responsible for the end-to-end management of our residential and Buy to Let mortgage products and proposition, ensuring they meet the needs of our members, remain competitive and deliver commercial targets, while adhering to regulatory requirements

Ensure all mortgage propositions align with the principles of the FCA's Consumer Duty, delivering good outcomes for members

You will work proactively with the Commercial Director to prepare governance papers, approval papers and MI packs

Staying informed about mortgage market conditions, competitor offerings and customer needs to identify opportunities for new mortgage products

Contribute to regulatory change projects, ensuring the mortgage portfolio remains compliant

There is an expectation for you to act as the subject matter expert for mortgages and build key relationships across the business, namely, Operations & Underwriting, Compliance, Finance, Credit Risk, IT, Marketing, Intermediaries and our Executive team

Requirements

Experience in the Financial Services sector is essential
Proven experience in a Product Management or Proposition Management role within the UK mortgage industry is essential

Strong commercial acumen and analytical skills with the ability to interpret complex data, market trends and financial performance metrics

Experience within a Building Society or Mutual organisation is highly desirable

Excellent understanding of the end-to-end mortgage lifecycle and current regulatory landscape (e.g., Consumer Duty, MCOB).

Excellent verbal and written communication skills

Comprehensive understanding of the Microsoft suite of IT software (Excel, PowerPoint, etc)

Applicants with CeMAP are welcome to apply although this is not a mandatory qualification

Applicants with PRINCE2 qualifications are welcome to apply although this is not a mandatory qualification

This is a full-time role working on a hybrid basis with the expectation of attending the Harpenden office twice weekly

Job Types: Full-time, Permanent

Pay: 42,000.00-60,000.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Paid volunteer time
Application question(s):

Do you have previous experience in Product Management or Proposition Management role within the UK mortgage industry? Do you have previous experience and understanding of the end-to-end mortgages lifecycle and current regulatory landscape?
Work Location: Hybrid remote in Hertfordshire AL5 4HU