Job Description

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We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
This is a high-impact leadership role where you will shape and accelerate a critical Product Consultancy function within Civica's Education offering. You'll lead a team delivering across multiple products, each supported by a dedicated consultant, within a fast-moving, high-growth area of the business.
You'll have the opportunity to set clear direction, strengthen team culture, and elevate performance standards, creating an environment where consultants feel engaged, supported, and empowered to deliver outstanding outcomes for customers. Your leadership will be central to building momentum, aligning the team to Civica's values, and driving consistent, high-quality delivery.
This role is ideal if you enjoy:

• Leading with clarity and purpose, setting expectations that enable high performance
• Enabling your team to do their best work by removing blockers such as excessive administration or conflicting demands
• Developing and motivating people, strengthening capability through regular 1:1s, appraisals, coaching, and structured team rhythms (including 3x weekly huddles)
• Accelerating performance in a complex, multi-product delivery environment

You'll play a key role in ensuring Civica delivers excellent implementations, on time and within budget, while protecting and maximising revenue through strong governance, utilisation management, and milestone control. You'll work closely with Sales, Business Development, Project Managers, Account Managers, and PMO to align delivery capacity with commercial priorities.
Stakeholder engagement is a core part of the role. You'll build strong relationships with C-suite executives, CEOs, COOs, Business Managers, Estates Directors, and Head Teachers, positioning yourself as a trusted leader who balances commercial focus with exceptional customer experience.
Most importantly, this is a role where your leadership will drive growth and scale. You'll have the opportunity to shape how consultancy services evolve, embed best practice, and accelerate performance across people, customers, and products-while supporting Civica's mission to improve public services through technology.
Requirements:

• Proven experience leading and developing high-performing consultancy or project teams
• Strong service delivery and project management background (PRINCE2 preferred)
• Experience managing budgets, utilisation, and contractual milestones
• Excellent stakeholder management, including engagement with C-suite executives
• Strong organisational, planning, and communication skills
• Comfortable working in a fast-paced, high-growth environment

Key Responsibilities

• Lead, mentor, and develop Product Consultants, driving performance and engagement
• Ensure high-quality delivery of multiple products on time, within budget, and to standard
• Manage utilisation, forecasting, and contractual milestones to protect revenue
• Act as escalation point and enable problem-solving across the team
• Collaborate cross-functionally to align delivery with commercial priorities
• Embed consistent processes, governance, and best practices across the team

Preferred Skills

• Experience in GovTech or public sector delivery (Education a huge benefit)
• Strong leadership and people development capabilities
• Ability to influence and engage senior stakeholders effectively
• Commercial awareness with focus on maximising revenue and utilisation
• Proven ability to implement best-practice delivery frameworks
• Proficient in Microsoft Office tools

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits:
Time Off & Work-Life Balance
? 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
? Days of Difference - Up to 3 extra days off for volunteering.
Financial Well-being & Security
? Pension Contributions - 5% employer match to support your future.
? Income Protection - Up to 75% salary cover for long-term illness.
? Life Assurance - 4x salary tax-free lump sum.
? Critical Illness Cover - 25,000 lump sum (extendable to dependents).
Health & Perks
? Private Medical Insurance - Fast access to private healthcare.
? Health Cash Plan - Claim back physio, therapies & more.
? Dental Insurance - Cover for routine & emergency care.
? Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
? Affinity Groups - Join employee-led communities.
? Bounty Bonus - Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Skills Required