Job Description

About Jaja

Our Mission:

Empowering our customers to buy, borrow, and build-driven by tech, fuelled by data, and built for the future.

Our Company Values

: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple



Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.



We delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.

Why Join Us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

About the

Role

We're looking for a product designer to join our team and help shape user experiences that truly make a difference. In this role, you'll be working collaboratively within a squad to design solutions that are both user-centric and data-driven. You'll place users at the heart of everything you do, using robust research and analytics to validate your design decisions and drive meaningful business outcomes.

Key responsibilities:

Leverage user testing platforms to validate all designs with target audiences Conduct regular user research sessions and develop comprehensive user personas and journey maps for all key product areas Support business decisions and client conversations with concrete data Consider customers' understanding, emotional responses, and needs for all features and copy to ensure alignment with FCA Consumer Duty Maintain accessibility guidelines to ensure inclusive design for all users.

Must have skillset:

Strong UX principles and research knowledge

- You have a solid foundation in UX (70%) and UI (30%), with the ability to conduct meaningful research and translate findings into design solutions

Data-driven mindset

- You're passionate about data and can drive conversations and make design decisions backed by analytics and user insights

Squad experience

- You've worked effectively within cross-functional teams and understand collaborative design processes

Excellent communication skills

- You can manage stakeholders effectively and present your work with clarity and confidence

Desirable:

Curiosity and adaptability

- You keep up with the latest design and research tools, and can manage shifting priorities with ease

Technical understanding

- Experience working closely with developers to bring designs to life, able to understand some technical limitations with developers.

What's in it for you?

The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever


The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever Option to join our company Salary Exchange scheme to turbo charge your pension contributions Participation in our annual performance-based bonus scheme 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days) An extra day off for your birthday each year Company Refer a Friend scheme - rewarding employees for bringing great talent on board Private medical cover through Vitality 4x life insurance cover Family-friendly policies with enhanced support Free access to our confidential Employee Assistance Program Access to various company perks, competitions and recognition scheme

Application deadline: Wednesday 5th November 2025.

We encourage early applications as we may close the role ahead of this date if we find a great match.



AT THIS TIME, WE ARE NOT CONSIDERING CANDIDATES WHO REQUIRE VISA SPONSORSHIP OR RENEWAL