Job Description

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Employee Candidate Homepage
Marketing xc2xb7 Norwich xc2xb7 Fully Remote
Product Manager- Digital Systems
Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people.
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xf0x9fxa4xa9PRODUCT MANAGER- DIGITAL SYSTEMS
xf0x9fx95xb0xefxb8x8fHours: 35 hours per week
xf0x9fx93x85Shift pattern: Monday - Friday 09:00-17:30
xf0x9fx92xb8Competitive Salary
xf0x9fx93x8dLocation: Remote
This role is a UK based role and any remote work must also be within the UK.
xf0x9fx93x86Start Date : June /July 2025
xf0x9fx98x8eAppello Group Perks

• 25 days holiday plus Bank Holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% employers contribution
• Private medical Insurance- individual cover
• Smart Tech scheme
• Free on-site parking

xf0x9fx91x87ABOUT YOU
We're looking for an experienced Product manager with to lead backend initiatives across our Shopify platform and Business Central integration.
In this role, you'll design and implement solutions that enhance our website's performance, scalability, and functionality. You'll also work closely with cross-functional teams, ensuring our systems work harmoniously, meet business goals, and maintain top performance.
xf0x9fxa7xa0Requirements

• 5+ years of experience in product management or digital systems leadership within a technology-driven environment.
• Proven experience leading cross-platform integrations and developing unified digital workflows.
• Experience managing cross-functional stakeholders and third-party vendors
• Excellent communication and documentation skills.
• Strong understanding of Shopify Plus, Microsoft Dynamics 365 Business Central, and Dynamics CRM.
• Familiarity with APIs, system architecture, and data synchronisation strategies.
• Ability to map and redesign business processes using digital tools and platforms.
• Familiarity with middleware solutions, data warehousing etc
• Comfortable working with backend teams to translate requirements into scalable solutions.

Education

• A degree in Computer Science, Information Systems, Business Administration, or a related field is highly desirable

xf0x9fx92xbbTHE ROLE
This is a strategic and technically literate role, bridging business needs, user experience, and backend infrastructure. You will own the roadmap and execution for digital systems integration, ensuring that our platforms work seamlessly together-from eCommerce and order processing to customer engagement and fulfilment.
The role encompasses product leadership, system integration, process optimisation, and technical development. You will work cross-functionally with stakeholders in customer experience, operations, finance, IT, marketing, and external vendors to build reliable, scalable systems.
xe2x9cx85Responsibilities
xf0x9fx9bx8dxefxb8x8fProduct Leadership & Strategy

• Define and execute the digital systems integration roadmap, focusing on Shopify, Business Central, and Dynamics CRM.
• Document and optimise business processes across eCommerce, inventory, sales, customer service, and fulfilment.
• Prioritise initiatives based on business impact, technical feasibility, and user needs.

xf0x9fx94xa2System Integration & Development

• Lead the integration strategy for Business Central, Dynamics CRM, and Shopify Plus, ensuring seamless data flow architecture between systems.
• Build and manage APIs and middleware for scalability and performance.
• Customise pages, reports, tables, and code units to meet business needs (e.g., pre-reminders for finance).
• Ensure systems operate in sync with third-party applications (e.g. Zatu API).

xe2x9ax99xefxb8x8fProject Implementation & Technical Execution

• Oversee high-priority projects, including:
• DYCE subscription integration into Shopify and CRM.
• Business Growth Service contract upload into Business Central.
• Slinghammer transition and DYCE Phase 2.
• Contribute to solution design discussions, testing strategies, and deployment plans.

xf0x9fx93x88System Optimization & Continuous Improvement

• Identify inefficiencies in workflows and system configurations, proposing data-driven improvements.
• Support backend development decisions, ensuring data accuracy, security, and performance.
• Evaluate new tools in the Microsoft ecosystem, such as Power Automate and Power BI, to enhance workflows.
• Maintain Business Central with updates, upgrades, and refits where needed

xf0x9fxa7xaaTesting, Documentation & User Support

• Perform unit and integration testing, troubleshooting bugs and performance issues.
• Ensure seamless data synchronization between NCF, EVO, CRM, and the warehouse metadata feed.
• Provide second-line user support for functional issues and bulk data imports.
• Maintain technical documentation for configurations, processes, and development tasks.

xf0x9fx93x83READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
OTHER INFORMATION
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Department Marketing Locations Norwich Remote status Fully Remote brand Careline365
Contact Talent Acquisition Partner - People Team careersite--jobs--form-overlay#showFormOverlay">APPLY NOW! jobs--overlay#closeOverlay">
Marketing xc2xb7 Norwich xc2xb7 Fully Remote
Product Manager- Digital Systems
Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people.
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