Job Description

About Us:


JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/


JD.com is seeking a Product Manager to own the end-to-end product strategy for B2B and B2C billing and settlement. In this role, you will lead the design, optimization, and delivery of scalable payment and settlement workflows, leveraging upstream order and payment data to ensure accurate reconciliation, regulatory compliance, and timely payouts, while partnering closely with engineering, finance, operations, and fulfillment teams to drive efficiency and a seamless end-to-end transaction experience.

Key Responsibilities:

Own the B2B and B2C billing and settlement roadmap, designing scalable workflows for payouts using order and payment data. Lead early-stage product definition across the finance transaction lifecycle, from solution design to end-to-end requirements. Partner with finance, engineering, operations, and fulfillment teams to ensure accurate reconciliation, SLA compliance, and seamless end-to-end integration. Drive continuous improvements to payment and settlement capabilities, balancing speed, cost, scalability, regulatory requirements, and user experience. Analyze transaction and settlement data to identify bottlenecks, optimize accuracy, and improve operational efficiency; define and own KPIs to measure success. Lead cross-functional launches and automation initiatives through pilots, dogfooding, testing, and controlled rollouts to scale reporting and reconciliation reliably.

Requirements:

Bachelor's degree in Finance, Accounting, Computer Science, or a related field. 5+ years of experience in product management or platform ownership preferably within e-commerce, retail or supply chain domains. Strong understanding of end-to-end order-to-cash flows, including billing, invoicing, reconciliation, and settlement processes in B2B and/or B2C e-commerce environments. Data-driven mindset with hands-on experience using analytics, reporting tools, or SQL to analyze transaction and settlement data. Excellent communication, problem-solving, and cross-functional collaboration skills, with the ability to influence stakeholders in fast-paced, complex environments.

Preferred Qualifications:

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Proven track record of eCommerce business in Europe. Experience working across different regions and diverse cultures is advantageous. Effective communication skills in Dutch, German or French. Effective communication skills in Chinese.

What We Offer:

A dynamic and challenging work environment in a leading global e-commerce company. The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence. Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International