Job Description

Overview:

WELCOME TO SITA

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At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a

Great Place to Work

by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE AND THE TEAM

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Achieve the strategic, financial and customer satisfaction objectives for the given product(s). As the overall product lead for the Total Airport Management product line within the Airports Business Unit, this role owns strategy, roadmap and delivery, shaping revenue and profit growth in line with SITA strategic plans and managing performance of the product line throughout its full life cycle.

WHAT YOU WILL DO

Product Long? & Short?Term Roadmap. Develop and drive a clear product roadmap for airport/operations use cases, balancing short-term delivery with longer-term strategic goals and agreed operational/platform KPIs, securing buy-in from internal and external stakeholders. Product Lifecycle & Performance Management. Own and run the full lifecycle of the product from concept and discovery through launch, scale and retirement, using operational, platform and customer metrics (e.g. performance, availability, incident trends, NPS/CSAT) to guide prioritisation and lifecycle decisions. Stakeholder Management. Build strong relationships with airport customers, internal product/engineering teams and other stakeholders, aligning priorities, communicating progress and resolving conflicts. Product Discovery & Requirements Management. Lead discovery and translate customer and operational needs into clear, prioritised requirements and user stories for delivery teams, covering both functional and non-functional aspects. Squad Mission, Backlog & Execution Leadership. Translate product vision and roadmap into clear quarterly and sprint goals for the product squad(s), provide day-

to-day leadership to cross-functional members (engineering, design, QA, DevOps), and own backlog prioritisation to align with business value, customer needs and technical constraints.

Customer- & Data-Led Delivery & Improvement. Embed customer insights, usage data and feedback loops into squad decision-making, fostering a culture of experimentation, continuous improvement and modern Agile/DevOps practices. Alignment Between Product Strategy and Technical Implementation. Work closely with the Senior Architect and platform/vendor leads to balance product ambitions with technical feasibility, debt management and platform evolution. Service Management & Operational Readiness. Work with service and operations teams to define SLAs and support models, ensuring the product is reliable, performant and supportable in live airport environments. Product Marketing, Go-to-Market & Pre-Sales Support. Partner with product marketing and sales to shape value propositions, positioning and go-to-market plans, and support pre-sales, customer engagements, events and bids as required. Supplier, Risk, Dependency & Release Management. Manage key vendor and partner relationships where third-party components are part of the platform, identify and mitigate delivery risks and cross-team dependencies, and coordinate release planning with operations, service readiness, support and marketing to ensure smooth deployment and adoption of new digital features.

Qualifications:

ABOUT YOUR SKILLS

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Significant experience (typically 8+ years) in senior product management, including owning strategy, roadmap and delivery for complex digital products or platforms across multiple teams and stakeholders

Experience establishing and scaling new product lines or capabilities, from initial discovery and MVP through to multi-stakeholder adoption and ongoing iteration Experience in the Air Transport Industry or other operational or safety-related domains highly desirable Experience contributing to product revenue growth and using product, operational and customer data to inform prioritisation and to support business cases, pricing and investment decisions Experience of working in a matrix environment, liaising with cross-functional and geographically distributed teams to drive overall product success Experience leading Agile digital delivery teams, managing backlogs and working closely with engineering, architecture and design teams Strong understanding of Agile methodologies (Scrum/Kanban) and modern product delivery practices, ideally including continuous delivery and DevOps Experience with data-intensive or real-time operational platforms and integrating multiple legacy and third-party systems into a coherent product experience Experience delivering products in regulated, standards-driven or safety-focused environments, working with assurance, compliance or regulatory stakeholders
Business / Engineering / Science related qualification to at least Bachelor's Degree level typically. Other Degree level backgrounds considered.

WHAT WE OFFER

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We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:

Work from home up to 2 days/week (depending on your team's needs)

Flex Day:

Make your workday suit your life and plans.

Flex-Location:

Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:

We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:

Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits:

Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.