Job Description

Join Police Digital Service as Product Manager - Starting at 55,000 per annum

About Police Digital Service

PDS has established a Managed Services Directorate to ensure it meets its responsibilities to deliver National IT systems to UK Policing, and one of the core pillars of this Directorate will be the Product Management function. The objectives of this function are to ensure that products are fit for purpose, cost effective and meet the needs of all policing stakeholders.


We are seeking a skilled and customer-oriented Product Manager to join our Product Management team, with specific focus on the provision of managed Microsoft Azure and M365 environments.


You will play a pivotal role in the product development process as well as the operational 'run' for Microsoft capabilities, delivering for both internal and external stakeholders across UK Policing.


The role of Product Manager will involve working as part of a team providing remote support to project and customers.


In this fully remote role, you will have the flexibility to work from anywhere within the UK and manage your own schedule, and routine tasks need to be completed with limited supervision.


The role will report to the Product Lead, but currently this role is awaiting being filled. The successful applicant will report to Head of Product Management in the interim.

Why Join us?

You can find out more here:

Benefits - Police Digital Service (pds.police.uk)

Key Responsibilities

Strategic Planning

: Develop and implement strategic plans for IT systems, aligning with business goals, budgets, and emerging technologies.

System Design & Implementation

: Lead the design and deployment of new or upgraded IT products, collaborating with PDS teams and suppliers to ensure proper configuration, integration, and testing.

Performance Monitoring

: Track system performance and user feedback to identify areas for improvement and ensure systems meet stakeholder needs.

Documentation & Reporting

: Maintain comprehensive documentation (e.g., configurations, manuals, troubleshooting guides) and provide regular reports on performance, risks, and development plans.

Risk & Security Management

: Identify and mitigate IT system risks, ensuring compliance with governance frameworks and regular risk reporting.

Supplier Management

: Oversee supplier relationships, ensuring contract compliance, evaluating performance, and supporting procurement and selection processes.

User Support & Training

: Provide user support and training to enhance understanding and effective use of IT products.

Financial Oversight:

Support financial operations by monitoring and reviewing system-related costs, including technology and resource expenditures.

Product Roadmap & Backlog

: Define and maintain the product roadmap and backlog, ensuring prioritisation and alignment with business needs and available resources.

Issue Escalation:

Serve as the escalation point for product-specific issues, ensuring timely resolution and escalation to senior leadership when needed.

Representation & Agile Leadership

: Represent the product in project boards and forums, lead Agile ceremonies (e.g., stand-ups, sprint reviews), and collaborate with the Scrum Master.

Customer Advocacy:

Act as the voice of the customer, ensuring the system delivers business value and meets user needs.

What you need to succeed in the role

Significant experience as a Product Manager or in a similar leadership role. Strong problem-solving and analytical skills in technical environments. In-depth knowledge of hardware and software systems. Effective at task management, prioritisation, and meeting deadlines. Broad technical skill set with a commitment to continuous learning. Excellent written and verbal communication; able to explain technical concepts clearly. Strong leadership and stakeholder engagement at all levels. High integrity and confidentiality with sensitive information. Experienced in agile methodologies; certified SCRUM Product Owner or equivalent. Proven ability to deliver outputs with technical teams and collaborate on new features. Committed to high standards and quality delivery. Familiar with DevSecOps, CI/CD pipelines, and release management. .

Diversity, equity and inclusion

We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.

Working Arrangements

This is a remote role with occasional travel required to attend meetings.

All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3 )and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.