Job Description

About Ticketer

Ticketer has grown to become the UK's market leader in smart electronic ticketing technology across the public transport sector. Our software enables passengers to use the latest payment technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels, and profitability.



We are looking for an experienced

Product Manager

to own the end-to-end product roadmap and lifecycle for specific product line(s). You will drive the vision for innovative, industry-leading features and value-add propositions by defining the strategic problem and translating this into concrete, prioritised work for cross-functional teams.





Your deep analytical skills and product expertise mean you are accountable for creating quality, detailed technical specifications and product documentation that aligns business, development, support, and QA, ensuring the product's functionality delivers maximum value in line with customer and market needs, and the overall business strategy.



The role is remote (within the UK), with travel as required.

Your responsibilities will be to:

Own the delivery of product features to support the Ticket product Roadmap and strategy Act as the voice of the client and customer proxy for the development team during the development cycle, obtaining a deep understanding of customer and market needs Participate in workshops and requirement discovery sessions to identify software solutions and requirements
Analysing and validating business requirements, translating into specifications/requirements
Prioritise and manage backlog and sprint planning in coordination with tech team leads to ensure work focuses on those with a maximum value that is aligned with the product strategy Document how systems work, taking ownership of internal and end-user documentation Collaborate with cross-functional teams--including engineering, design, and marketing--to bring the product to fruition Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product Support the business with customer inquiries and investigating defects Interpret requirements in order to create quality, detailed technical specifications. Be accountable for the created product(s), delivering product enhancements, and communicating the product needs with business partners Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments Work closely with product management and senior management to create a product that fits the company portfolio Develop innovative, industry-leading features that uniquely serve customers by understanding challenges and need Support team members with peer reviews

This role is for you if you have/are:

At least 5 years experience in business analysis and product development Able to make quick and effective decisions to manage priorities in a fast-moving agile environment Exceptional problem-solving skills, with the ability to systematically analyse complex systems and processes Proven experience in product management, demonstrating skills in communication, collaboration, and prioritisation Strong analysis skills, using a variety of industry standard methods and tools to conduct analysis, deconstruct, and document the problem or solution Experience in working with cross-functional teams to deliver a common goal Able to translate customer requirements into a solution that serves a multi-tenanted B2B product Able to converse and influence a variety of stakeholders - from technologists to senior business leaders Excellent attention to detail Exceptional communication and documentation skills, with ability to clearly articulate concepts and ideas to a wide variety of audiences Proactive, pragmatic and self-organised with willingness and ability to learn and take on new challenges Able to use your drive, creativity and initiative to help move the business forward

And why Join us?

You'll be joining a business that's leading digital transformation within the transport sector. Our culture is built around wellbeing and support. You will have access to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what matters most to you. We also provide financial protection, including income protection and life insurance, for added peace of mind. You'll enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate. We offer a remote working environment that empowers you to do your best work - wherever that may (as long as it's UK- based!) * And that's not all - we have a few more great benefits we can't wait to share with you!