Job Description

PCMIS has been recognised as one of the UK's top 30 health tech companies and has received multiple awards for its innovative mental health solutions, including the Medilink North of England Healthcare Business Award and HTN's Mental Health Solution of the Year. Employees are part of a team that values innovation and has a track record of impactful collaborations with the NHS.

Product Manager - Role responsibilities and scope

Be a PCMIS product champion and 'oracle' for internal and external product related enquiries and discussions. Help guide the future direction of the PCMIS clinician and patient facing technology suite:

Manage and respond to client product suggestions via multiple channels (eg. Client Engagement Managers, Support Team, PCMIS Workshops/Webinars) and facilitate co-design of new product features. Responsibility for product change documentation eg. What's New content for upgrades, new feature guides and setup documents - in collaboration with System Development and Client Communications functions. Managing training processes, materials and delivery of end user training. Translating internal technical terminology into layperson language effectively for end users. Responsible for creating user facing system guides eg. videos/documents and ensuring they are kept up to date. Staying abreast of external factors affecting the PCMIS product offering eg. market expectations, competitor developments and working with the System Development Team and Chief Technology Officer (CTO) to ensure PCMIS products are cutting edge and competitive. Attending external events, participating in webinars and workshops sharing product knowledge. Manage product feedback mechanisms, writing surveys, collating and communicating results (in collaboration with Client Comms function) and using responses to inform product direction where appropriate. Work with the Business Team to monitor uptake of key PCMIS features and demonstrate their clinical and administrative benefits - to support product improvements, sales and marketing activities. Support the Business Development Manager with tender responses and product demos as required (eg. scenario based live demonstrations or pre-recording key feature video segments). The above list of responsibilities is not exhaustive and is subject to change. The post holder may be required to undertake other duties agreed with the Line Manager.

Key competencies

Understanding of and interest in the digital health and health tech sector Understanding of healthcare-based end user view point and priorities Understanding of clinical safety and data protection Ability to translate technical information for laypersons Excellent communication skills both written and verbal.

Skills, Experience & Qualifications needed

Degree in Business or Technology related discipline, or equivalent experience In-depth knowledge and experience of supporting external clients Able to explore, interpret and express straight forward ideas and concepts in ways that are appropriate to the audience in both oral and written format. Experience of supporting digital health applications desirable, although training will be provided. Ability to create and deliver training to reinforce the PCMIS product to external clients

Benefits and Salary

Working at PCMIS Health Technologies Ltd offers a range of benefits that reflect its mission?driven culture, academic roots, and commitment to making a difference to people lives though digital health care innovation.

You will be able to join a team who strive to provide a high-quality service and continued improvement in a team environment.

Salary will be in the range of 37,174 - 48,149 subject to qualifications and experience, with annual performance related pay review. Membership of a pension scheme is available subject to eligibility criteria being satisfied.

Flexible and Sustainable Work Environment -

UK, York based Head Office

The company promotes a hybrid working model, reducing the need for commuting and supporting work-life balance. Employees are encouraged to use sustainable transport options, such as cycling, supported by a cycle-to-work scheme.

Annual Leave

- 30 days inc. 3 days between Christmas and New Year plus Bank Holidays

Support for professional development and training opportunities.

You must have the right to work in the UK and be fluent in English to apply

for this role.

Your letter of application, with accompanying up-to-date CV and supporting statement (outlining your interest in the role and how you meet the criteria, relevant experience, what you would bring and why you are applying) should be in PDF format and be submitted via jobs@pcmis.com by midnight on

8 June 2025.

Interview date:

to be confirmed (at the PCMIS Head Office, York Science Park, York)

Job Type: Full-time

Pay: 37,174.00-48,149.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime On-site gym On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in York YO10 5DG

Application deadline: 08/06/2025
Reference ID: Product Manager @ pcmis.com