Job Description

Product Operations Executive - Travel
Salary 25,000 - 28,000 per annum
Permanent
Full Time - 35 hours per week
Hybrid role - Hybrid - 3 days a week in Folkestone, Enbrook, Kent, or Crawley, West Sussex*
We are seeking a proactive and detail-driven Product Operations Executive to play a key role in ensuring the smooth delivery and continuous improvement of our travel products. This role offers exposure to both the product and operational sides of the travel industry, giving you a broad understanding of how a travel team functions and valuable experience that can support future development across both the product and operational areas of the travel function.
In this role, you'll coordinate supplier relationships, maintain accurate product information, support sales and customer teams, and assist in resolving day-to-day operational challenges.
It's important that the successful candidate enjoys working collaboratively, can effectively manage competing priorities, and thrives in fast-paced environments. The ideal candidate will have a background in operations or logistics, and a proven track record of demonstrating initiative in resolving operational challenges to deliver results.
If you're eager to build a career in the travel sector and keen to deepen your expertise, you'll find a supportive, experienced team here who are keen to welcome you, share their knowledge, and work together with you to excel in your role.
**This role requires you to be working from our Folkestone or Crawley office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.
Role Responsibility

• Serve as a central point of contact for product and destination queries, becoming a knowledgeable and reliable source of information for the wider business.
• Coordinate and maintain product operations, including pre-season checks, Health & Safety updates, and accurate system data.
• Build strong, solution-focused relationships with suppliers by ensuring they receive correct documentation and updates, supporting them in resolving issues proactively, and enabling smooth service delivery.
• Manage operational updates and holiday amendments, ensuring changes are communicated clearly and implemented efficiently.
• Support quality management by reviewing supplier feedback, actioning reports, and working closely with Customer Service to resolve complaints and manage reclaims.
• Collaborate cross-functionally to improve processes, share insights, proactively and efficiently address operational challenges, and maintain a Customer First approach.
• Represent the company at trade shows, events, and occasional overseas trips as a knowledgeable brand ambassador.

The Ideal Candidate
You will be someone who thrives in a dynamic, fast-paced environment and brings a strong operational mindset to the role. The ideal candidate will have:

• Proven experience in an operations or logistics role, ideally within travel or a related sector.
• A track record of effective problem solving, using initiative to find practical, customer-focused solutions.
• Strong interpersonal skills with the ability to build and maintain productive supplier relationships.
• Excellent organisational and multitasking abilities, with a methodical approach to managing multiple priorities.
• An analytical mindset and keen attention to detail, ensuring accuracy across product and operational tasks.
• Flexibility to work occasional, varied hours to coordinate with duty offices when required.
• Strong written and verbal communication skills, able to convey information clearly and confidently across teams.
• Exposure to the European travel market (desirable but not essential).

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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Skills Required