Job Description

End Date

Friday 31 October 2025

Salary Range

59,850 - 66,500

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

About This Opportunity:




At Lloyds Banking Group (LBG), we see AI as integral to our mission of supporting Britain's prosperity. Through GenAI & AI Agents, we enhance customer interactions, ensuring safety, ease, and tailored solutions for optimal financial results. Our goal is to offer customers AI agents that cater to their unique requirements, preferences, and offer human-like assistance alongside task completion.




The role of Product Owner in the Conversational Experience & Analytics Lab is housed within the Agentic & AI Platform. The lab's mission is to support engineers in our company in crafting outstanding AI Agent experiences for customers. We are in the process of developing an AI Agent Builder product that will allow engineers to design, refine, deploy, and monitor high-quality, multi-agent experiences for customers.




Product Owners in this lab operate in an agile, value-oriented setting. Representing users, clarifying engineer experience, and developing secure, personalised customer experiences is essential. You'll connect business strategy, technical viability, and user requirements.

The Role

:


Setting lab goals and sharing product performance and benefits data - You 'll define outcomes and metrics like adoption, evaluation, satisfaction, SLAs, and SLOs. Defining user-stories to meet customer needs - Understanding the issues, requirements, and processes of developer users and end customers to craft user-stories to fulfil their needs. Working closely with engineers and architects to devise the technical plan for the product: Define different possibilities and form perspectives on fundamental functionalities for environments, runtime, agent frameworks, tools, incident handling, visibility, assessment, telemetry, security, orchestration, and diverse modes. You'll be the voice of the customer. Engaging with Customer Journey Managers to review user stories for optimising customer journeys. Facilitate and participate in interviews and walkthroughs with developers and end-customers, while also keeping a 'User Obstacles to Address' framework with quotes and telemetry support. Research product ideas, identify risky assumptions, run lean experiments, articulate vision, contribute to roadmap. Prioritise and refine a discovery-informed p roduct backlog by translating inputs into testable opportunities. Communicating clearly: You'll publish short, evidence-led updates .

What great looks like

:


You can explain how the platform turns technical primitives into secure, observable agent workflows any engineer can ship. Engineers mention that the backlog is concise, transparent, and aligned with user needs; collaborators reference your roadmap. You spend 30-50% of your time on discovery and it shows in fewer re-work cycles. You regularly ship features that improves developer activation and end-customer experience.

What

You'll

Need

:

AI Agent Technical Literacy

- You're conversant with LLMs (prompting, grounding, evals, hallucination mitigation etc...), knowledge of Agent Frameworks (ADK, Langraph , Langchain , CrewAI etc..), and agent infrastructure options (GCP, MS and open-source options).

Experience in Product Delivery

- You have guided improvements to AI Agent products through agile methods and influenced the course for AI Agent development teams that work across functions.

Customer Centricity

- You can demonstrate you prioritise value of customer outcomes with team and peers and ensures work efforts achieve these. You have a track record of anticipating customers' needs and using customer input and steer backlog opportunities.

Product Leadership

- You have embraced ownership of a backlog with the support of multiple teams. You have successfully implemented advanced technical changes for AI and Agent products. You have guided initiatives across the relevant Responsible AI, Data, Risk & Security, Technology, and Sourcing teams.

Why Lloyds Banking Group:

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.


We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.


We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more

.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.