Product Owner Job in G MASS

Product Owner

London, ENG, GB, United Kingdom

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Job Description

We're working with a leading UK retail bank undergoing a major shift in how they manage customer journeys across core banking products. They are moving from a traditional structure with decentralised product responsibility to a more formalised product ownership model - with an emphasis on solution ownership, customer-centric design and operational control.

This contract role will play a key part in shaping and optimising customer journeys across current accounts and overdraft products. You'll lead the review of existing processes, map journeys end-to-end and collaborate with compliance, risk and operations teams to re-engineer where needed.

Key Responsibilities

Act as the product/solution owner for current account and overdraft journeys Map and assess existing customer journeys, identifying friction points and improvement opportunities Lead process re-engineering initiatives to enhance customer experience and operational efficiency Ensure all changes meet regulatory and compliance standards Work closely with internal controls, risk, and legal teams to identify and address potential compliance gaps Define and oversee product-level controls and governance structures Collaborate across technology, design, and operational teams to drive delivery

Requirements

3-4+ years' experience as a Product Owner or Solution Owner in banking or financial services Strong understanding of current accounts and overdraft products Proven experience in process mapping, process redesign, and journey optimisation Familiarity with compliance and regulatory requirements in a retail banking context Comfortable working in cross-functional delivery environments with matrix stakeholders Delivery-focused, structured, and commercially aware