Job Description

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.


We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.



As a Digital Product Owner you'll work with a Senior Product Manager to continually improve Heathrow's digital proposition, which could include product ownership of the newly introduced 'My Heathrow' platform and commercial B2B API portal.




'My Heathrow' enables Heathrow passengers to have a single login which is used to access bookings and self-serve their Heathrow Rewards account (loyalty programme); both on Heathrow.com and our mobile application.




The focus of this product roadmap is to increase revenue generation, foster loyalty and improve user experience.



Input into and support Heathrow's Digital Strategy. Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on Heathrow's Digital Strategy. Lead Delivery Teams (including Delivery Managers, Designers, Developers, Business Analysts and Testers) as they deliver a prioritised backlog, whilst also, continually working with the team to optimise that delivery process. Deliver innovative digital experiences to a global audience to improve conversion, revenue and third-party developers using the commercial B2B API portal. Communicate with and influence 3rd Party Stakeholders and the wider Heathrow business to maintain strategic alignment of the products being developed.

A strong background (minimum of 5 years) in a digital, customer-facing, environment. A minimum of 3 years as a Product Owner. Experience in loyalty, my account or post purchase is an advantage. Experience in Salesforce SaaS Applications is an advantage. API product experience will be a further advantage. Demonstrable experience of working with Agile teams. Practical experience with Agile tools such as Azure Devops or JIRA/Confluence.

Qualifications

Educated to degree level or equivalent work experience Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage
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There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.