Job Description

The Product and Partner Relations Coordinator is key to bringing our trips to life. In this dynamic role you will manage and build relationships with an incredible variety of partners; from securing luxury stays in 5-star hotels to sourcing the cosiest B&Bs tucked away in the UK's most remote and scenic corners of UK.

You'll be working alongside a fun and enthusiastic team in our vibrant Aviemore office situated in the heart of the Cairngorms National Park.

Role Purpose & Overview

The Product and Partner Relations Coordinator plays a crucial role in ensuring the smooth operation of our trips. Working within the Product and Partner Relations team, you will carry out a range of tasks to ensure all accommodation bookings are completed and logged accurately and on time. You will support the team in fostering strong relationships with our diverse partners and assist the Product and Partner Relations Manager with various tasks as needed. You will also provide direction and support for annual and ad-hoc projects run by the team, ensuring that information sharing between our partners and the wider business is efficient and accurate.

Key Accountabilities

Ensure booking requests for private clients, groups, and guides are completed and logged accurately and on time. Action cancellations arising from custom bookings or those held with larger hotel groups in a timely and accurate manner. Drive forward ad-hoc project work and regularly review completed projects to ensure information remains relevant and current.

Key Responsibilities

Work closely with the Sales and Operations teams to book the necessary accommodations that meet the business's needs efficiently and accurately. Assist the team with the annual scheduling of trip departures as needed. Collaborate with the wider Product and Partner Relations team to reconfirm annual hotel reservations and ensure their accuracy on the CRM. Ensure that pricing of individual elements from suppliers is requested, recorded, and communicated to the relevant teams as required. Assist the team in onboarding new suppliers through follow-up communications and documentation. Take ownership of ad-hoc project work as agreed with the Product and Partner Relations Manager and the Head of Product and Partner Relations. Deliver all responsibilities within the agreed company timelines.

What do we typically look for in successful candidates across all roles?

Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications. Strong administration and organisational skills, with the ability to maintain accuracy even when busy. Effectively balances multiple tasks and deadlines, ensuring work is completed accurately and to a high standard. Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships. A natural collaborator who enjoys working in teams with a diverse range of individuals. Is committed to sustainability and is an advocate for wild places and our planet. A genuine interest, knowledge and passion for adventure in the regions where Wilderness Group operates, wild places and adventure. A commitment to some weekend work to support with any 'out of hours' operational requirements.

Preferred role-specific Skills, Knowledge & Experience

Relevant experience, preferably within the hospitality or travel and tourism industry, or equivalent further education, ideally including some relationship management. Experience providing constructive feedback and resolving issues via email and phone. Interest in and understanding of the UK travel and tourism industry, ideally with a good knowledge of the hotel and accommodation sector. Excellent written English. Good knowledge of the areas where the Wilderness Group operates. Particularly Scotland, England and Wales Practical experience in the activities offered by the Wilderness Group would be an advantage.
That said, a passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don't be put off applying just because you don't tick all of the above. What's most important is that you believe you can fulfil this role and demonstrate this accordingly through your application and subsequent interview process.

How to Apply

https://www.wildernessscotland.com/about-us/careers/the-office-team

We only accept direct applications, so please head over to our Wilderness Scotland website (link above) to see what we're all about. If this job sounds like a great fit for you then we're really keen to hear from you. Please send us your

CV

and 1 page

Cover Letter

in PDF format through the online Breathe HR portal detailing the following:

Which role you are applying for. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload. How you will enhance the performance of our Product & Partner Relations Team. How you would start and maintain good relationships with external suppliers, particularly accommodation providers.
All applications should be submitted through our Breathe HR recruitment system in

PDF

format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don't hesitate to apply ASAP.

Diversity, Equity and Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

Benefits

35 hour working week 31 days holiday + earn up to 12 rostered days off per annum 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business Flexible / Hybrid working plus up to 2 weeks working from anywhere Company Contributed Pension (after qualifying period) Company Health Plan (after the qualifying period) Occupational Maternity Pay (after the qualifying period) Bike to Work Scheme Family and friends discounts Training and career development opportunities Team activity afternoons (Wilderness Wednesday) Industry discounts on outdoor clothing and equipment Cake on your birthday Unlimited tea and coffee with only the occasional milk shortage emergency

Notes

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply.

If you have any queries or need support please contact us by email: recruitment@wildernessgroup.co.uk

Job Types: Full-time, Permanent

Pay: 24,450.00-28,125.00 per year

Work Location: In person