Job Description

Discipline: Standard


Job type: Permanent


Job ref: 009663



Correla are looking for a

Product Service Operations Lead

to join the Saas Team.

Salary: circa 55,000

(advertised salary achievable for a candidate fulfilling all role criteria)





Job Type: Permanent

About us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.





Correla is derived from correlation, because we're all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About the Role

Lead service management for allocated products, applying ITIL principles, SaaS best practices and effective risk mitigation strategies

Monitor, track, and report service performance through KPIs and SLAs, driving proactive and automated reporting that help to drive operational excellence.

Collaborate with Customer Success and Product Teams to provide regular service reviews and progress updates on outstanding service issues.

Partner with the Product and Engineering Teams to ensure appropriate service standards and best practice are being adhered to

Lead on continuous improvement opportunities across service management practices, operational processes and enhanced customer experience.

About You

You will have extensive experience working within an ITIL or recognised service management framework,

You will have experience applying service management practices within dynamic environments such as SaaS start-ups or scale-ups,

You will have a strong understanding of product lifecycles and aligning service operations with product maturity.

You will have detailed knowledge in developing, analysing, and reporting on service dashboards, KPIs, and SLAs.

You will have customer-facing experience, including escalation management and running service reviews.

You will have strong problem-solving and analytical skills with a focus on service stability and improvement.

You will have a collaborative approach, working effectively across Product, Engineering, and Customer success teams.

You will have strong problem-solving and analytical skills with a focus on service stability and improvement

What we offer

Locate for your day Uncapped annual leave 6-12% Pension Contribution Private Healthcare Wellbeing Services And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.





Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.





Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.