Job Description

This is an exciting opportunity to work with a ground-breaking new product that will transform how care providers drive revenue growth through fee transparency and occupancy, based on an objective measure of care quality. We're looking for a business-minded Product Specialist who will become the go-to expert on IQ, Person Centred Software's world-class analytics platform launching soon.



IQ is a suite of tools, products, and data insights that help care homes deliver, monitor, and improve care quality. Powered by our industry-leading datasets--over 4 billion structured observations a year across 300,000 residents--IQ enables care providers to evidence outcomes, differentiate themselves in the market, increase occupancy, and support growth.



We are building IQ as a next-generation platform:Descriptive & Diagnostic analytics to understand what happened and why. Predictive analytics to anticipate risks before they become problems. Prescriptive analytics to guide intelligent decision-making. Generative AI to make data more accessible, insightful, and actionable.

What You'll Do

Live and breathe ROI: focused on driving measurable outcomes and ensuring IQ delivers maximum commercial and quality impact. Act as the subject matter expert (SME) for IQ, bringing deep knowledge of care services, quality standards, and sector drivers. Support Customer Success, Delivery, Sales, and Support teams by demonstrating how IQ helps providers evidence quality, achieve improvement, and deliver strong business performance. Gather, analyse, and feedback insights from care providers to product and leadership teams, ensuring IQ evolves in line with sector needs. Champion the voice of the customer internally, highlighting opportunities to drive both quality improvement and business impact. Partner with Marketing and customer-facing teams to clearly communicate IQ's dual value: better care outcomes and stronger market positioning. Create and deliver engaging product guidance, training, and materials tailored to care providers and internal teams.

What You'll Bring

A business-minded approach: comfortable linking quality improvement to commercial impact, ROI, and provider growth. A deep understanding of care services and the key drivers of success--improving outcomes, increasing occupancy, and supporting justifiable fee growth. Experience working within, or closely alongside, the care sector (e.g., care homes, domiciliary care, healthcare services). Secondary skills in evidencing and communicating quality improvement in ways that resonate with both operational and commercial stakeholders. Strong communication and influencing skills--able to translate provider needs into actionable insights for internal teams. Analytical skills to spot trends, identify opportunities, and provide meaningful feedback that shapes product direction. The confidence to act as a bridge between care providers, operational teams, and product development. A passion for improving care quality and outcomes, paired with an appreciation of the commercial benefits this delivers.

What We Offer:

A base salary of up to 50,000 and bonus depending on experience Modern town centre offices in Guildford, with opportunity for ad hoc home working 25 days holiday Net zero pension scheme Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme


At Person Centred Software, we're leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions--driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.



Tech That Transforms -automation, real-time data--our solutions are redefining how social care operates

Join the Market Leader - Trusted by thousands, we set the benchmark for digital transformation in social care

Drive Meaningful Innovation - Work at the forefront of a sector ready for change, where your skills fuel real-world impact

Challenge Yourself, Make a Difference - If you love tech and solving big challenges, we want to hear from you

Work with the Best - Join a team of top-tier professionals passionate about using technology to drive change


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