Job Description

About Us

At Audiebant, we're on a mission to transform the way organisations communicate during critical moments. From advanced audio solutions and innovative mobile applications to emergency messaging and crowd communication, we design and deliver cutting-edge systems that help protect people and places.

Our clients span education, healthcare, public sector, and commercial sectors, and we're proud to be building systems that truly make a difference. With exciting growth across the UK and internationally, we're expanding our Technology team to support our evolving needs - and that's where you come in.

The Role

As a Product Success Manager within Audiebant's Technology Team, you will play a pivotal role in ensuring our clients gain maximum value from our solutions. Acting as the primary point of contact for assigned clients, you will nurture strong relationships, proactively support their ongoing needs, and ensure a seamless experience with our products and services.

You will combine your technical understanding with excellent communication and problem-solving skills to address client queries, resolve issues, and coordinate with internal teams to deliver timely solutions. In addition, you'll deliver product training and guidance to ensure users are confident and fully equipped to utilise Audiebant's technology to its full potential.

This is a dynamic position that bridges technology and customer experience -- ideal for someone who thrives on building relationships, improving client outcomes, and contributing to the continual evolution of Audiebant's innovative software ecosystem.

Key Responsibilities

Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their main point of contact for queries, updates, and feedback. Onboarding & Training: Deliver engaging onboarding sessions and tailored product training (virtual and in-person) to ensure clients are confident using Audiebant's software and hardware solutions. Client Support & Issue Resolution: Monitor and manage client support tickets, coordinating with internal teams to ensure timely and effective resolutions. Product Adoption & Engagement: Drive client engagement by promoting product features, monitoring usage, and supporting clients in getting the most value from Audiebant's technology. Feedback & Continuous Improvement: Gather client insights and feedback to help shape product updates and service enhancements, working closely with the development and management teams. Cross-Team Collaboration: Liaise with the technology, operations, and sales teams to ensure seamless delivery and support of client projects. Performance Monitoring: Track and report on key success metrics such as adoption, satisfaction, and retention, identifying opportunities for improvement. Scheduling & Coordination: Organise client meetings, training sessions, and review calls, ensuring all activities are well-prepared and documented. Record Management: Maintain accurate and up-to-date client information, communications, and activity logs within Zoho CRM and other internal systems. Operational Support: Assist with client-related logistics such as device allocations, deployments, and service tracking to ensure smooth delivery of Audiebant's technology solutions.

Essential Skills & Experience

Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively. Strong written and verbal communication skills, including professional email etiquette and client-facing confidence. High level of attention to detail, particularly in data management, record keeping, and task tracking. Proactive problem-solving abilities, with a logical approach to identifying and resolving issues quickly. Confident user of Microsoft 365 applications, including Outlook, Excel, Word, and Teams. Previous experience in an administrative, customer service, or client support role.

Desirable Skills

Experience using a CRM system, preferably Zoho One, for managing client relationships and tracking activities. Familiarity with technical installations, AV systems, or technology-led services. Understanding of stock management, inventory control, or supply chain administration. Experience working in a fast-paced operational or client-focused environment.

What You'll Get in Return

A dynamic role with variety and continuous learning opportunities -- no two days are the same. The chance to be part of an ambitious, collaborative, and supportive team in a company making a positive impact. Office-based in Kirkham, near Preston, with free on-site parking and excellent local transport links. Opportunities to contribute your ideas and have a tangible influence on how we scale our systems, processes, and ways of working.

How to Apply

If you're organised, enthusiastic, and ready to be part of something that's growing fast, we'd love to hear from you. Please submit your CV and a short cover note explaining why you'd be a great fit for this role.

Job Types: Full-time, Permanent

Pay: 29,000.00-35,000.00 per year

Benefits:

Company events On-site parking
Work Location: In person