Job Description

Product Support Advisor

This is not a live role. If you apply and you have the relevant skills and experience, we will keep your CV on file and contact you when a vacancy arises.

Are you interested in becoming a Product Support Advisor? If you're seeking a new challenge and you would like to make a difference in the world of Safeguarding, this role could be the perfect fit for you.



We are looking for individuals who are passionate about delivering exceptional customer service, enjoy problem-solving, are great listeners and have strong communication skills. The right candidate will join our Product Support Team in being the first point of call for inbound contact from our external customers, resolving queries, escalating where required and helping to deliver the best service to our 19,000+ customer base.

Full Time Hours - 09:00 - 17:30 Monday to Thursday and 09:00 - 17:00 on Friday. This role is office based for the first 6 months with the option of hybrid thereafter.

Responsibilities:

Answering first line support enquiries via telephone, email, and our CRM system (Salesforce) Personally, delivering outstanding customer service to all clients Contributing fairly to all departmental goals Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the CPOMS Privacy Policy Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

Experience & Skills:

Required


Desire for providing outstanding customer service Confident in speaking over the phone Outstanding communication skills Be able to work in a team Great listener Fast learner Outstanding communication skills; both verbal and written Excellent organisational and time management skills Problem-solving skills Ability to empathise with people from all backgrounds, e.g. customers, second line teams, management, and development teams Grade C or above in Maths and English.

Desirable


Experience of the Microsoft Office 365 suite of applications Experience of support helpdesk software e.g. Salesforce

All roles are subject to a satisfactory DBS check

What's in it for you?

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The chance to work within a team of hard-working, passionate people. Great job satisfaction from seeing the difference you make in the world of Safeguarding. A dedicated well-being team (who surprise us every now and then with yummy treats, social lunchtimes and much more!). Townhall meetings hosted by our parent company. Development Reviews (1 Month, 3 Month and 6 Months initially). Full Time Staff are entitled to 34 days paid holiday per annum (this includes 8 Bank and Public Holidays). Employee referral scheme for recommending a friend (once they've successfully completed their 6 month probationary period). Smart casual dress code. On-site parking. * Company pension scheme.