Job Description

Company Summary

EkkoSense provides software analytics and consultancy services to the built environment including power. Its software application, EkkoSoft, is a web based SaaS platform for the monitoring, management and analytics of environmental and M&E data. The software helps customers realise energy saving, capacity release or risk reduction benefits across their installed network.

Job Summary

The role will be one working within a multi-skilled team (electricians, software developers, admin) to commission monitoring software in critical infrastructure spaces (e.g., data centres).

The role would be responsible for delivering a portfolio of Support related projects to deliver against understood and agreed criteria.

The role is mostly office any may involve some on-site based commissioning, integrating the business' proprietary cloud-based software. Some of the work will involve remote commissioning of software and hardware, working in conjunction with an onsite installation team.

The job role will include:

Investigating and resolving client issues which enter the business via a Jira/HubSpot ticketing system, email, or account managers

Taking ownership of commissioning activities within a project and operating effectively with other departments to ensure your commissioning activities are carried out successfully including occasionally visiting sites to room draw, if needed.

Communicating with customers directly, helping to resolve problems.

Helping to identify risks within the department and effectively development process improvements within the ISO 27001 framework to help mitigate these risks.

Ensuring commissioning activities are carried out in full compliance within the project timescales and the QMS.

Fault finding and analysing issues on live systems in a remote support function.

Performing data analysis and developing analysis/test tools to support general activities.

Assisting with the development and maintenance of software and hardware documentation, both internal and customer facing.

Operating effectively with other departments to ensure your commissioning activities are carried out successfully.

Essential Skills/Experience

Excellent communication skills and able to effectively communicate with colleagues and customers.

Able to work on their own initiative, think independently and make decisions.

Extremely good attention to detail to ensure that we are meeting our demanding delivery standards.

Experience of working with cloud services platform (AWS etc.).

Knowledge of critical environment software technologies (BMS, BEMS, Modbus etc.).

Able to manage several customer projects at any one time and prioritise according to a constantly changing schedule.

Good written and verbal skills and able to effectively communicate with customers, directors, and colleagues.

Desirable Skills/Experience

Any data analytics knowledge.

Experience of working with M&E software systems (BMS etc.).

Data Centre Experience

Experience of working in an organisation with ISO 27001 accreditation.

Excellent working knowledge of Microsoft Office products including Word, Excel, and PowerPoint.

Salary

Ekkosense can offer an attractive salary dependent upon experience, company bonus scheme (company performance dependent), flexible working conditions, Workplace Pension, 26 days holidays (plus bank holidays), great office location (with associate benefits such as reduced gym membership) and plenty of scope for career progression.

EkkoSense's offices are at the University of Nottingham's Innovation Park but there is the ability to work remotely part of the week once training is completed, subject to the requirements of the business.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company pension
Education:

GCSE or equivalent (preferred)
Work Location: Hybrid remote in Nottingham NG7 2TU