Job Description

Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years of experience in the UK mortgage market.





We are looking for a highly motivated individual with exceptional customer service skills to join our Product Transfer team. The ideal candidate should be able to work in a fast-paced environment and work towards important deadlines and adapt their priorities to achieve great results.



Daily Task


Provide timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence Complete eligibility checks to ensure an application is eligible for a Product Transfer Send letters and emails to clients to inform of their end of product term Assist brokers and chase submission of applications Filling legal documentation, accuracy and attention to detail is key Liaise with other departments within the business throughout the journey of the application Allocate emails and cases to the relevant team member ensuring that work is managed efficiently Reviewing Signed Offers and Direct Debit Mandates Liaise with external Solicitors on Post-Completion enquiries Liaise with borrowers on post-completion enquiries Review and manage internal spreadsheets ensuring data is accurate.




Company benefits


Industry leading AXA backed Private Health Care with no excess. Generous Pension contributions of 4%. 25 days holiday plus bank holidays. Death in service. Social events (should you wish to be sociable). Dress down Fridays once a month. Supported Training and a CPD track. Free Parking. Black Tie Christmas party and Summer Teambuilding events. Yearly salary review. Generous bonus scheme.




Keystone's Values



Our Values help define who we are as Keystone Property Finance. They come from the beliefs we hold, the way we behave and how we want to work together for our customers.


Resilience Adaptability Integrity Excellence




Our Values are unique to our brand; they give us purpose and focus. They are vital in helping us all 'do the right thing'. If we are confident that we are true.