Job Description

A bit about us

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.



Who are we looking for?

Reporting to the Product & Voice Ops Support Manager, this is an Engineering role that requires expert technical knowledge across Voice, UCaaS and CCaaS. The Product & Voice Ops Support Engineer position will play a crucial role in the Gamma Labs department, striving to provide innovative solutions to problems whilst promoting technical excellence. This position requires a proactive approach and encompasses a wide range of technical duties with the goal of delivering reliable service and support to the Gamma customer base.



What will you be doing day-to-day?

Contribute to the creation of tooling to support internal teams' diagnostic capabilities in line with a First-time resolution ethos. Provide innovative solutions to problems and identify opportunities to implement automation procedures. Take ownership of Problem Management across Gamma's Voice and UCaaS Products, analysing root cause, mitigation and contributing to long-term technical solutions. Contribute to Logging, Monitoring and Alerting practices to increase service availability, promoting early detection and timely intervention. Foster a culture of continuous improvement by leading technical workshops & coaching Gamma team members to provide guidance on best practice. Enable operational readiness taking the lead on quality standard and process documentation. Provide specialised support for bespoke Voice and UCaaS solutions and assist with the creation and maintenance of technical documentation. Lead other engineers in completing Engineering Infrastructure Projects on the Gamma Network Manage testing to verify functionality, performance, and validation of fixes. Take the lead in incident response, ensuring critical issues are dealt with promptly and early mitigation is assessed. Adopt DevOps principles to streamline efficiency and operational excellence. Possess excellent interpersonal, written, oral, and analytical skills. Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

What you'll need:

Subject matter experience in troubleshooting and providing technical solutions within the Voice, UCaaS and Networking environment is essential. In-depth knowledge of Telco core network architecture Excellent SIP, VoIP, and Networking knowledge across a wide range of solutions. Experience in implementing and deploying infrastructure solutions. The role requires you to be highly self-motivated and work collaboratively as part of the Gamma Labs department. Strong communication skills are essential as you will be expected to articulate technical problems and solutions to a wide array of stakeholders.

What do we offer you?

At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Glasgow/Manchester/London office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.?We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital