Job Description

Location: Glasgow or London


Flexibility: home and office flexibility offered


Salary: 45,000-60,000 per annum (Dependent on Experience)


Working hours: 35 hours per week


Working pattern: Monday to Friday 9-5


Interviews expected: Early September 2025


The Opportunity


The Product Team at MDDUS is dedicated to ensuring that the products and services provided by MDDUS and its subsidiaries meet the expectation and needs of the market.


The Product Wording and Documentation Manager will play a vital role in leading in the development, maintenance, and governance of all product and policy documentation.


The outstanding candidate will have demonstrable experience in a similar role and be able to evidence a proven track record of clear and consistent wording while being aligned with regulatory and commercial requirements.


This role presents a great opportunity for successful candidate to gain UK medical malpractice market from a discretionary and insurance perspective and will not only focus on the management and development of MDDUS wordings and member literature but will also give them scope to develop the role further into the product management specialism.


Key Responsibilities


To be the day-to-day owner of wordings and member literature
To develop, advise upon and draft new wordings where required
Evaluate existing literature features against market / customer needs
To build and maintain a library of wordings for the insurance and discretionary products
To give commercial and practical advice to underwriters on key wording questions
To ensure wordings comply with all relevant guidelines and governance
Participate in and support cross functional projects withing the MDDUS group to maintain, enhance or develop new and existing products and services
To maintain and develop proposal forms and process guides for the full range of MDDUS products
To provide internal training on new products and product enhancements.
To support the team with the management and development of third party products and services for our members.


Scope of the Role


This role will span the MDDUS Group and will be key to ensuring that MDDUS maximises the utility of our collective knowledge and experience to provide our customers with product literature and insurance wordings that clearly define the benefits of membership with MDDUS. The role is key to creation of a more innovative, customer-centric culture within MDDUS.


There will be regular contact with external stakeholders such as members, prospects, focus groups and internal stakeholders.


What you will bring


Essential:


Demonstrable experience in a similar role within the Insurance industry and/or MDO Industry
A reasonable understanding and an up-to-date knowledge of insurance contract law and consumer duty.
Experience in having developed and implemented policy wording strategy
Ability to interpret and communicate regulatory requirements across the business.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


Desirable:


Experience in UK medical malpractice contract wording


If you feel you may meet some, but not all of these desired criteria, then dont worry! We want to hear from any candidates who:


Commitment to High Standards: Have a strong dedication to achieving excellent outcomes through practical and pragmatic approaches.


Good Stakeholder Management: Can demonstrate ability to manage relationships at all levels effectively, including engagement with Boards and Executive Committees.


Discretion and Confidentiality: Have the capability to handle sensitive information with integrity and professionalism, maintaining trust and confidentiality.


Adaptability and Initiative: Are flexible, highly motivated approach with the ability to think intuitively, take initiative, and work both independently and collaboratively within a team.


What MDDUS will offer you


MDDUS offers a range of benefits to employees including but not limited to:


15% Non-Contributory Employer Pension contribution
27 Days Annual Leave per year
8 Bank Holiday days per year (in addition to annual leave allocation)
Private medical cover for employees (option to cover immediate family at a cost)
Home and office flexibility
Holiday Buy and Sell scheme
Group Life Insurance
A range of additional voluntary benefits
Employee Assistance program (EAP) to support wellbeing and remote GP services
Numerous employee engagement initiatives


Additionally


We commit to ensuring all colleagues have:


A collaborative and supportive team environment that fosters growth, innovation and encourages colleagues to bring the best versions of themselves to work


An employer who celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves


An organisation who provide support to healthcare professionals when they need it most, that commitment is also extended to our colleagues through a variety of wellbeing, charity and engagement initiatives.


We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career.


A competitive benefits package, with the opportunities to mix and match to suit your needs.


To find out more about Life in MDDUS, check out our website Careers Page and company Linked In page.


Please see the Role Profile attached below for full details of key responsibilities.


Role Profile


To apply for this role please provide a CV, cover letters are optional.


If you have any questions on the role before you apply, please contact HRrecruitment@mddus.com and a member of our team will contact you as soon as possible.