Job Description

The Role

Post: Professional Standards Unit (PSU) Manager - Case Management Lead Salary: 72,181per annum Grade: FRS G Salary range: 72,181 - 89,656 per annum Contract type: Permanent Working pattern: Full-time Application closing date: 4 PM on Friday 08 August 2025 The London Fire Brigade (LFB) performs a vital service to everyone who lives or works in our capital city, as well as the millions who visit every year. We exist to make London a safer city. LFB is one of the largest firefighting and rescue organisations in the world, employing over 5,000 people across an eclectic variety of professions ranging from our extraordinary firefighters to the brilliant people who support them in every conceivable professional function. In 2021 we commissioned an independent Culture Review that highlighted many ways where we need to change, and we are committed to doing everything we can to learn from the recommendations in that review. This Review engaged with 2,000 of our staff, and the report contains accounts of shockingly poor behaviour and painful experiences over many years. In response, we have adopted a zero-tolerance approach to bullying, harassment and discrimination. These changes are ongoing; we know that there is still more to do, and we are determined to achieve it. In response, we have taken steps to improve our People Services (HR) function but there is still more to do to create a fair and inclusive environment for our people. We have formed and embedded LFB's first Professional Standards Unit (PSU) and this has been in place for just over a year now. In the PSU Manager - Case Management Lead role, you will support PSU colleagues who manage all matters related to disciplines and grievances. Everything you do will contribute to our ongoing commitment to ensure that anything that falls outside of our conduct and values, is addressed without fear or favour. In this role, you'll play a key part in supporting the strategic development of the Professional Standards Unit, helping to improve the working lives of staff across the London Fire Brigade. With proven experience in a senior Employee Relations, Professional Standards or Senior HR role, you'll have a strong understanding of employment law and organisational risk management. Bringing exceptional leadership and people management skills, with the ability to motivate and develop high-performing teams. You'll have excellent communication and stakeholder engagement abilities, including experience working with senior leaders and external bodies. You'll bring a proactive, analytical mindset with a commitment to continuous improvement and service excellence. You'll bring a solid understanding of Employment Law, Data Protection, Health & Safety, and Equality best practices, and apply this knowledge to support meaningful, people-focused change. This is a fantastic opportunity to gain exposure to high-impact work, contribute to organisational transformation, and be part of a team that values curiosity, collaboration, and continuous improvement. If you think this sounds like something you have the skills and experience to do, and the curiosity to be at the forefront of co-creating a safe and fair working environment, this is the job for you. LFB must fully reflect the diversity of the communities it serves, so we particularly encourage applications from people from under-represented groups. Opportunities to achieve personal impact in organisations that matter to so many people are rare. If you would like to find out more please contact recruitment@london-fire.gov.uk

Assessment Overview

Stage 1 To apply, please complete the online application, upload a copy of your up-to-date CV, provide a cover letter and provide evidence to address the following selection criteria: 1. Managing or leading a professional standards/employee relations function within a large organisation and a complex political environment. 2. Experience of using your knowledge and acumen in relation to complex employee relation case management and vetting services for an operational organisation which deals with the public, including vulnerable people. 3. Excellent interpersonal skills with the curiosity and ability to develop and maintain effective working relationships at all levels and to demonstrate tact and discretion when dealing with sensitive issues. 4. A profound and deep-rooted understanding of the reasons for having clear and effective standards of behaviour and why it is observed in all areas of work and behaviour. A commitment to ensuring relevant policies are implemented and adhered to. Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above. Shortlisted candidates will be invited to attend stage 2. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form. Stage 2 Assessment for this role is due to take place week commencing 18 August 2025. Case Study Interview Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert. We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. Benefits of working for the London Fire Brigade o 26 days' holiday plus bank holidays o Flexi-time Scheme (which can result in an additional 12 days annual leave) o Additional leave between Christmas Day and New Year o Family (including maternity) leave and emergency support leave o Flexible working including work from home 60% o Free access to the Brigade gym o Use of the Brigade's Medical Adviser/physios/fitness advisers o Free counselling o Season ticket loans o Join social networks including our Equality Support Groups o Contributory pension scheme o Cycle to work scheme o Staff discount scheme including access to Blue Light Card retail and hospitality discounts o Opportunity to access affordable accommodation In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

Job Reference: FRS01264