Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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We are seeking an experienced Salesforce Program Manager to lead and oversee enterprise-wide Salesforce implementations. This role is responsible for strategic planning, program execution, stakeholder engagement, and ensuring successful delivery of Salesforce solutions across multiple projects. The ideal candidate will have a strong background in Salesforce platform management, project governance, and enterprise IT strategy.
Key Responsibilities:
Program Strategy & Leadership

• Define and execute the Salesforce program roadmap, aligning it with business goals.
• Oversee multiple Salesforce projects, ensuring consistency, quality, and efficiency.
• Work with senior leadership to prioritize and allocate resources for Salesforce initiatives.
• Drive enterprise adoption of Salesforce solutions by aligning with business processes.

Project Execution & Delivery

• Manage end-to-end delivery of Salesforce projects, ensuring they are completed on time and within budget.
• Implement agile and waterfall methodologies as needed for project execution.
• Track project progress, identify risks, and implement mitigation strategies.
• Ensure compliance with security, regulatory, and governance standards (e.g., HIPAA, GDPR).

Stakeholder & Team Management

• Act as a liaison between business teams, IT, and Salesforce developers/architects.
• Work closely with executives, product owners, and technical teams to align on business needs.
• Facilitate cross-functional collaboration to ensure seamless delivery.
• Lead and mentor a team of Salesforce project managers, administrators, and developers.

Governance & Best Practices

• Establish Salesforce governance frameworks for data integrity, security, and system performance.
• Define KPIs and success metrics for Salesforce projects.
• Ensure proper documentation, change management, and continuous improvement processes.
• Work with Salesforce partners, system integrators, and third-party vendors to drive success.

Qualifications & Experience:

• 8+ years of IT program management experience, with at least 5 years in Salesforce program/project management.
• Strong expertise in Salesforce CRM, Sales Cloud, Service Cloud, Health Cloud, Experience Cloud.
• Experience leading large-scale Salesforce implementations in enterprise environments.
• Knowledge of Agile (Scrum/Kanban), SAFe, and Waterfall project management methodologies.
• Familiarity with Salesforce governance, security, and compliance (HIPAA, GDPR, SOX, etc.).
• Salesforce certifications preferred (Certified Salesforce Administrator, PMP, Scrum Master, SAFe Agilist).
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:

• Experience working in healthcare, or enterprise SaaS environments.
• Hands-on experience with Salesforce integrations (Mulesoft, APIs, EHRs, etc.).
• Strong background in business process automation, data analytics, and AI-powered CRM.

Mandatory Skills: Salesforce Business Analysis .
Experience:
10 YEARS .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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