Job Description

Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We OfferCompetitive compensation Private medical insurance and life assurance Pension scheme with employer contributions Generous annual leave and wellbeing programmes Flexible working arrangements

What You'll Be DoingEnsure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams Serve as a member of Oversight/Operations Committees for assigned clients Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction Monitor study timelines and financial components across assigned accounts Identify and escalate potential study risks and implement mitigation strategies Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution Monitor and report program-level KPIs as needed Attend operational and governance meetings with customers (in-person and remote) Support cross-trained team members and contribute to strategic decision-making Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings Assist with training plans and onboarding new Project Management team members

What We Look ForBachelor's degree and proven project management experience within the industry 4-8 years of experience in the pharmaceutical or related field, with emphasis on project management eCOA experience considered highly desirable Knowledge of the drug development process Strong organisational, interpersonal, and time management skills Excellent verbal and written communication skills in English Proficiency in Microsoft Office tools Ability to travel up to 20% (valid passport required) Demonstrated ability to mentor staff and influence strategic decisions

At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work--and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.