Job Description

About the Role

Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams.




Key objectives -


Ensure docs compliance as per prevailing norms/ regulations in the UK Establish Docs processing standards and execute on Regops policy/ vision for docs compliance

What you'll do

Rollout & optimization of doc approval tech solutions (auto-transcription, auto-fetch, auto-adjudication) Ensure quality & efficiency of BPO doc approval operations; communication channels with GSO/ BPO Manage program milestones, deliverables, and timelines Coordinate with stakeholders to ensure requirements are understood and met Track key metrics and communicate progress to XFN partners Identify blockers, assess impact, and drive resolution Maintain documentation and ensure smooth handoffs to partner teams Lead, mentor, and develop a team of Program Managers/ Program Specialists to achieve programmatic/ operational goals and foster growth.

Basic Qualifications

Versatile expertise in business strategy, technology, program management, and cross-functional leadership. A track record of leading high-visibility projects within large organizations. Passionate about enhancing user experience while ensuring compliance, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset. Excellent communication skills, capable of articulating complex ideas clearly and persuasively. Brings 6-8 years of experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact. Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration. Committed to quality, customer-first thinking, and continuous personal and professional development. Skilled in data-driven decision-making, with strong analytical and problem-solving abilities. Proven track record in operational excellence, project management, and stakeholder management. Resilient, positive, and deeply customer-focused.

Preferred Qualifications

Experience includes Customer Support, Automation, and/or Design Thinking. * Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.