Job Description

A career at Loftware is more than just a job - it's an opportunity to help shape the supply chain of the future.

Position Overview

The Program Manager will play a critical role in establishing and maturing the PMO function within Professional Services and Customer Success. This individual will create and implement standard operating procedures (SOPs), develop training materials, and set up governance and control mechanisms to ensure successful project delivery. The Program Manager will mentor and guide project managers, lead by example, and ensure alignment with organizational objectives.



In addition to PMO development, this role may directly manage some customer implementation projects, leveraging advanced project management methodologies and internal tools to deliver on-time, within scope, and on budget -- consistently meeting customer expectations and contractual obligations.

About us

Did you ever wonder how products arrived at your doorstep or at your local grocer or store? When manufacturers, consumer product and life science companies have to get their products from point A to point B, they rely on Loftware to ensure deliveries get to their destinations. With our wide array of labelling solutions our customers are able to stay in compliance, adhere to regulatory needs, drive efficiency through the supply chain. It's frankly rare to find a company like Loftware where our customers rely so heavily on us, commerce would cease if we didn't exist.



Loftware enables our customers to provide authentic, compliant, and traceable products through a connected supply chain. With a focus on addressing complex challenges across industries such as manufacturing, pharmaceuticals, and consumer goods, Loftware empowers organizations to create, manage, and optimize the identification and packaging of products in a streamlined and compliant manner. Through its innovative mission-critical software platform, Loftware enables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work.

Location:

United Kingdom, Reading or Remote.

Please note

: Visa sponsorship is not available for this role.

Key Responsibilities

PMO Development & Governance

Design and implement

standard operating procedures (SOPs)

for the PMO. Develop

training materials, onboarding plans, and playbooks

to accelerate project manager ramp-up. Establish

governance frameworks, reporting cadence, and performance metrics

to track PMO health and project outcomes. Continuously assess and improve PMO processes for scalability, efficiency,

TTV

(Time to Value), and customer satisfaction.

Mentorship & Leadership

Serve as a

mentor and coach

to project managers, promoting best practices and professional development. Act as a role model, leading by example in communication, change management, risk management, and stakeholder engagement. Facilitate regular

knowledge-sharing sessions

to foster collaboration across the PMO team.

Program & Project Management

Simultaneously manage a portfolio of

customer implementation projects

from initiation through successful delivery. Drive projects to meet

scope, schedule, budget, and quality goals

as defined in the Statement of Work (SOW). Coordinate cross-functional teams and internal resources, removing roadblocks and escalating risks as necessary. Ensure proper documentation, reporting, and communication throughout the project lifecycle. Flexible with proven ability to conform to shifting priorities, demands and timelines. Provide remote and on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Define success criteria and disseminate them to involved team members throughout project life cycle. Assure that sound project management processes are established and maintained

Qualifications

Required:

Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience).

8+ years of experience

in project/program management within Professional Services, Customer Success, or a PMO function. Proven track record of

building PMO processes

and establishing governance. Expertise in

project management methodologies

(Waterfall, Agile, or hybrid). Strong leadership and mentoring abilities with a focus on developing high-performing teams. Exceptional organizational, analytical, and communication skills.

Preferred:

PMP, PgMP, or PMI-ACP, Scrum master certification

strongly preferred. Experience with

Salesforce.com

and

Financial Force (PSA)

, project portfolio management systems, Qlik and reporting dashboards

. Familiarity with SaaS or technology implementation projects. Moderate competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, loop, jira, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.

Key Competencies

Strategic Thinker:

Ability to see the big picture and align PMO initiatives with business goals.

Change Agent:

Skilled at driving process adoption and continuous improvement.

Customer Focus:

Committed to delivering value and superior customer experience.

Mentor & Leader:

Builds trust, empowers team members, and models professional excellence.

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Why join us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.


Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

#Makeyourmark with Loftware and apply today!