Job Description

Programme Administrator - 12 hours (with flexibility)

WORKING BASIS:

Part time, office based.

Working hours/days negotiable.

Fixed Term Contract - 1 Year (to be reviewed with potential to extend)

REPORTING TO:

Head of Client Services

LOCATION:

Fareham

SALARY:

25,000 Pro Rata

Purpose of the Role:

The purpose of this role is to help make sure every client and participant experiences the very best of Emerge - by keeping things running smoothly, efficiently, and with care. You'll coordinate the logistics that make our learning programmes happen, from preparing materials and organising trainers to supporting clients and colleagues behind the scenes. Your attention to detail and friendly, can-do approach will help ensure everything we deliver feels professional, seamless, and true to Emerge's values of quality, collaboration, and genuine care for people.

Principle Accountabilities:

Timely and accurate provision of training material (including Virtual)

Production of training materials that fully match, or even exceed (provided that this remains cost-effective) the needs of the client Ensure that materials are accurate and of high quality Ensure the delivery of materials to the trainer/venue are sent in sufficient time to enable the training to be delivered in an organised and effective way Ensure courses are evaluated and produce analysis reports Responsible for booking and organising travel and accommodation for trainers Ensure timely delivery of pre and post course administration Support in design/updating course materials when required

Support customer relationship

Managing and filtering all incoming calls Welcoming visitors to the premises Liaising with customers to ensure smooth delivery of training Ensure despatch items are dealt with in a timely manner (i.e. post, courier)

Visitor and Virtual calendar management

Manage trainers, clients and visitors requirements Managing catering and refreshments for events Ensure the room is set up appropriately for the event Managing scheduling of virtual sessions assigning accounts

Cost-effective equipment and facilities management

Support managing stock levels of stationery and printer consumables Support monitoring performance of photocopiers

Complaint Escalation

To ensure that customer complaints are dealt with in a timely and cost-effective manner and that any complaints which may create adverse publicity for the company or damage to a client relationship are rapidly escalated

Ad-hoc support to Finance Manager

Cross checking invoices/credit card receipts Collating trainer expense invoices Inputting data to master spreadsheet Filing of documents

Marketing

Support in marketing activities Key person for CRM activities Research data as and when required Utilise LinkedIn as a marketing tool (Upskill) Manage sending Mail shots/campaigns (Upskill)

Personal Specification:

Office environment experience essential

Excellent customer service and telephone techniques

Thrives in a fast paced, results-oriented environment requiring a high degree of flexibility

Efficient computing skills

Open and approachable style

Excellent prioritisation and time management skills

Able to remain calm whilst under pressure

Job Types: Part-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: 25,000.00 per year

Expected hours: 12 per week

Benefits:

Flexitime Free parking On-site parking
Work Location: In person