Job Description

Make a Real Difference in a Child's Life

At Barnardo's, we work alongside children, young people and families to help them become safer, healthier, happier and more hopeful, regardless of their background or circumstances. Through early intervention and sustained support, we focus on where we can make the greatest difference and are committed to creating lasting, positive change.



This role is a crucial part of our Business Services Programme Team, contributing to the transformation work that helps us achieve our mission. From providing qualitative and quantitative data to support systems optimisation, to capturing end to end processes to identify and recommend opportunities for continuous improvement, you'll play a key role in keeping our change initiatives focused, collaborative, and outcome-driven, so we can keep improving the way we work for the children and families who rely on us.

What You'll Be Doing

You'll provide vital day-to-day coordination across a range of transformation projects, helping ensure delivery stays on track, risks are flagged early, and progress is visible.





Your responsibilities will include:


Leading business analysis for specified products, processes and services, including drafting functional specifications and as-is and to-be process flows Managing a pipeline of cross-departmental process mapping, customer journey mapping and analyses of future state value Building and managing stakeholder relationships to ensure data accuracy, engagement Collaborating with colleagues across the charity to develop and share best practice Supporting the implementation of Barnardo's benefits management framework, promoting consistency of approach and embedding charity-wide




You'll work with teams from People & Culture, Finance, Digital, and beyond -supporting work that has real impact across the charity.





This is a technical but people-focused role that allows for autonomy, precision, and real impact. You'll be part of a welcoming, committed team that shares learning, supports wellbeing, and is united in a clear mission: helping children and young people feel safer, happier, healthier and more hopeful - and have somewhere they feel they belong.





You will be expected to attend a minimum of 8 in-person meetings per year, as well as periodic attendance at wider team meetings, workshops or training events which may take place at various locations.

What We're Looking For

We're looking for someone who is:


Experienced in business analysis including process mapping, customer journey mapping and business requirements gathering including delivering functional specifications A strong and positive communicator, who is comfortable working across a range of teams and stakeholders, including senior leaders and external partners Skilled in using Microsoft Office tools such as Outlook, Excel, Word, and PowerPoint Self-directed, with demonstrable organisation and problem-solving skills Values-led, inclusive, committed to continuous improvement and delivering sustainable solutions Familiar with project tools like SharePoint, Trello, or Microsoft Project (desirable)

Inclusion and Belonging

At Barnardo's, we believe that diverse teams bring a richness of experience, insight, and creativity that helps us better serve the children, young people and families we support.





If there's anything we can do to support you through the application process, please let us know.

Ready to Apply?

To start your journey with us, click "" and submit your CV and supporting statement by 24th July 2025



Together, we can change childhoods and change lives.





Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.


Pay & Reward FrameworkWe know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.


For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.


Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.



Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.


Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer

T&C's apply based on contract

About Barnardo's


We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Reference number: 21416
Location: Workplace offer: Hybrid working, Barnardo's hub/office or home address
Contract type: Fixed term
End date: 24 months
Hours: 36.25
Salary: 38,864.80 - 52,520.00
Closing Date: 1 August 2025
Interview Date: W/c 4th August 2025

Benefits

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Discounts at 100's of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme