Job Description

We have an exciting opportunity to join Team LGT in a newly created post as Programme Director for UEC Improvement. As a credible senior leader with significant experience in operational management, urgent and emergency care and programme leadership you would be joining a set of teams delivering two large and complex UEC improvement programmes across each of our sites and boroughs. Reporting into one of our Deputy Chief Operating Officers you would have senior accountability for the strategic and operational delivery of these programmes and matrix manage a team of improvement programme managers from our central Improvement and Transformation Delivery Team.



At LGT, we are clear about the journey we are on to improve the experience for our staff and patients through our UEC pathways. We've made significant progress over the last year and have strengthened our operational, clinical and improvement teams to support this. We still have a lot of work to do, but know that we can do this through continuing to build and strengthen our relationships both in and outside of the hospitals. Our approach encompasses strong collaboration, sharp oversight and accountability, and celebration of our progress.



To strategically and operationally lead and oversee the development and delivery of the Trust's Urgent and Emergency Care (UEC) operational improvement portfolio of work through the application of significant improvement programme management, operational leadership and analytical experience and expertise. To focus on the delivery of improved patient and staff outcomes including all key performance, flow, quality, safety and finance metrics relating to the UEC improvement portfolio.



To work closely with the Deputy Chief Operating Officer, and with Divisional Triumvirate teams for both QE Medicine and Lewisham Medicine and Community Divisions, as well as with other Divisional Triumvirates, to drive delivery of improvement programmes and other change initiatives that will achieve their overarching divisional goals. To provide subject matter expertise in UEC improvement and to lead the improvement and operational teams in the development of project and delivery plans, standard operating procedures, analytical products and business cases related to the improvement portfolio.



To work closely with the Associate Director - Improvement and Transformation, the Director of Performance and BI, and other Programme Directors to matrix manage an allocated programme team of programme and project managers and analysts to support delivery of the relevant portfolio.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Key Result Areas & Performance:

Provide senior leadership to LGT's Urgent and Emergency Care improvement portfolio, developing a coherent programme management structure which is understood and embedded across the organisation and evolves to meet new demands or national expectations.



Be the Programme Director for the delivery of strategic programmes in relation to UEC improvement, ensuring delivery of workstream success and continued progression of required programmes and business cases through Trust governance cycles to ensure delivery of short and medium-term Trust strategy. Drive workstream leads to achieve project objectives within agreed and specific timescales, liaising with staff of all levels and professions to achieve this.



Proactively drive improvement and next steps through personal experience, knowledge of current best practice, robust governance and visible leadership in holding teams and indivuiduals accountable for their actions and commitments



Hold leadership teams to account for delivery of their objectives through regular review meetings, including across areas without direct line management responsibility. Provide appropriate input and challenge to plans where necessary.



Effectively and proactively lead a portfolio of concurrent, complex projects, with a range of interdependencies and stakeholders.



Be responsible for all required drafting of communication materials, reports and presentation materials, including Board level submissions on behalf of the Chief Operating Officer / Deputy Chief Operating Officer, and wider executive team. Maintain high standards in documentation and production of presentation materials (presentations, meeting briefing materials).



Ensure quality, patient safety, productivity and efficiency, best practice and performance are at the heart of improvement and that operational and clinical teams are engaged in this.



Work in partnership with clinical leads to inspire change, building a community of clinical change champions who learn from each other and share good practice through the development of clinical reference groups and other forums. Link closely with the GIRFT team to incorporate best practice and relevant standards.



Lead and support the convening of conversations with clinicians and external partners (including primary care) to drive quality and innovation in pathways of care.



Lead and support the convening of conversations with patients to embed meaningful patient involvement in the development of improved experiences of and access to care.



Matrix manage aligned improvement project, programme and analytical resource from corporate teams who are responsible for project and programme delivery. Participate in shared appraisals as relevant to develop and support these staff.



Able to maintain a high level of performance when faced with competing priorities, assessing the importance and urgency of situations and initiate action, where appropriate.



Provide credible leadership to senior directorate staff (both with and without line management responsibility) ensuring clear communication of programme vision, priorities and expectations to engage teams in delivering services of the highest quality and supporting LGT to be exceptional.



Develop relationships and influence to ensure ownership of continuous improvement and programme delivery is achieved and that supportive and sustainable performance management frameworks are put in place.



Challenge the status quo, drive change and build strong and credible relationships across multi-discipljnary teams.



Manage the complex nature of the portfolio, working with divisional teams to ensure that plans align with the Trust's overarching vision and strategy and support clinical and operational teams to identify new opportunities and ways to respond to challenges.



Contribute to the design and delivery of relevant IT and business intelligence systems and products relating to the portfolio, including contribution to changes to the Trust's Electronic Patient Record and other enabling systems as required.