Job Description

:
This role includes adjusted hours two days per week to support global team coverage. On those days, you'll work an afternoon/evening schedule (for example, 1:00 - 9:30 pm UK time). Specific days are flexible and agreed with the team.
Welcome to tmp.
We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!
What we are looking for:
At tmp, our Delivery Directors inspire confidence, drive best practice, and elevate client service delivery expectations. You'll play a pivotal role in ensuring our teams deliver work that is seamless, strategic, and deeply aligned to tmp's values and global KPIs.
As a Delivery Director, you'll be more than an operational lead. In this role you'll be a champion of delivery excellence, shaping the way our teams work, coaching colleagues to stretch their craft, and creating the conditions for success across your portfolio, particularly within account management.
You'll balance the strategic vision of your assigned portfolio with hands-on pragmatism, guiding teams to deliver work that consistently delights clients, drives commercial results, and fuels long-term partnerships. Supporting the Portfolio's Managing Partner and senior leadership team with commercial, delivery, resourcing, and process best practice will be key to success in your role.
What you will do:
Client Programs: Shaping and Enablement (30%)

• Serve as a best-practice advisor on established delivery methodologies, shaping how work is scoped, managed and delivered across the portfolio.
• Work with Managing Partners, VPs, Account Directors and relevant function leads to build delivery models that are scalable, efficient, and aligned to client needs.
• Support the planning of centrally led delivery improvements and their execution in your portfolio, ensuring a strong link between strategic ambition and practical delivery.
• If account or program prioritisation is needed, this should be agreed with Portfolio Managing Partner/Senior Client Leadership team.

Mentorship and Team Development (25%)

• Oversee the portfolio's Client Services delivery recruitment needs, drive the process and successfully on-board new recruits.
• Mentor the delivery team to strengthen their leadership, commercial thinking, and ability to manage complex work independently.
• Champion the delivery craft and create conditions for growth by supporting career development, capability building, and confidence across the team.
• Provide feedback and coaching that drives accountability, quality, and continuous improvement.

Commercial and Financial Management (25%)

• Review high level data around revenue recovery vs approved quotes, surface insights and pro-actively drive the teams to create actions plans to mitigate revenue risks.
• Work with project managers and account leadership to scope projects effectively, manage margins, and identify commercial risks early.
• Lead continuous improvement across commercial processes, embedding strong financial understanding and decision-making within the delivery team.
• Ensure Account Managers are fully utilised via proactive management of 'revenue held' capacity planning, reviews/reporting of utilisation and sharing of capacity between portfolios where appropriate (includes making sure holiday cover doesn't impact pace of work).

Operational Portfolio Leadership (15%)

• Lead delivery planning and operational routines across the portfolio, maintaining consistency and adaptability across clients and project types.
• Oversee resourcing strategy in partnership with workflow and resource management, function leadership, and the delivery team to ensure capacity is aligned with forecasted demand and team wellbeing.
• Support the rollout and refinement of delivery systems and tools into your portfolio, serving as superuser and advisor to the team to drive adoption and best practice.
• Lead internal portfolio communications and reporting, ensuring visibility of operational health, delivery performance, and portfolio progress.
• Support the team with research and/or finding partners for new asks.

New Business and Bid Management (5%)

• Contribute to RFPs, pitches, and business development efforts by shaping delivery strategy, resourcing models, and commercial planning.
• Provide a delivery lens on feasibility, scalability, and execution during the pursuit and onboarding of new clients or programs.
• Onboarding new business successfully, at pace to realize revenue goals.

Success is measured by:

• Ensuring appropriate roles are achieving their respective utilization targets within the assigned portfolio
• Overall recovery/profitability of quoted revenue
• Your utilisation at 35%
• Recruitment/onboarding: portfolio feedback, AM feedback and passing of 3-month probation period
• Training/coaching: line manager and colleagues feedback on AM performance vs the job specification
• Team feedback on performance vs the above job spec & current KPIs
• Client feedback

Requirements:
Who you are:

• You're passionate about making an impact in marketing and have a drive for delivery excellence, particularly within account management.
• You lead clients and colleagues with confidence, bringing clarity, pragmatism, and calm to complex programs. You know when to be resilient and collaborative to keep things moving even when challenges arise.
• You thrive on contributing ideas and asking the tough questions that spark better thinking. You're not afraid to show your teeth by pushing work further and challenging assumptions in a constructive way.
• You approach challenges with a solutions-first mindset, looking for creative and effective ways to deliver. You also know when to add energy, excitement, and a touch of inspiration (magic!) to the work.
• You're a natural communicator and relationship builder, skilled at influencing, inspiring, and connecting with people across teams. You bring a human approach, making sure collaboration is grounded in authenticity.
• You learn quickly, absorb complex information with ease, and use that knowledge to create better outcomes for clients and colleagues alike.

What you'll bring:

• Proven experience in a marketing agency environment (5+ years and B2B experience) with a track record of driving great experiences for clients.
• Expert account/program management skills: you know how to set direction, apply best practice, and keep complex projects running smoothly.
• Hands-on experience with (and a love of) project management tools/platforms, and a knack for embedding best practice in the way teams work.
• Credibility and confidence in managing senior client and partner relationships, with strong communication skills that build trust both internally and externally.
• A strategic mindset, able to design marketing programs rooted in client objectives and recommend smart solutions to business challenges.
• Strong commercial acumen, with experience overseeing large-scale programs and ensuring they deliver impact and value.
• Fluency in the essentials (Word, Excel, PowerPoint, Outlook) with the ability to use them to support clear communication and effective delivery.

Benefits:

• Generous holiday allowance (Plentiful PTO)
• Shutdown between Christmas and New Year
• Private healthcare and dental insurance
• Group income protection
• Salary sacrifice pension scheme
• Access to well-being coaching or counselling sessions once a week
• Financial health support
• Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
• Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.
• Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

A note on applying
Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you.
At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another.
We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.

Skills Required