Job Description

Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
JOB PROFILE DESCRIPTION
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As a Programme Management Office Lead (Consultant) at Kainos, you'll be responsible for ensuring that a high-quality service is provided to the Delivery Management and Operations capabilities within the Digital Services business unit, demonstrating best practice throughout.
Your key responsibilities will include:

• Managing a Programme Management Office (PMO) Team across multiple locations
• Implementing clear guidance on the duties and responsibilities of the Staffing and PMO team, including SLAs and communicating to the business
• Managing, assigning, and prioritising duties and tasks to meet goals and business needs
• Managing performance of the team including career development, identifying talent, and addressing performance shortfalls
• Supporting Delivery Managers with tasks such as project onboarding, risk management, contract management activities
• Overseeing the use of unfunded time codes, including acting as an approval and challenge function
• Working closely with the Operations Team to ensure there is support to meet current and forecasted demands from both the Delivery, Staffing and Sales teams
• Ensuring compliance of the month end closure process
• Manage any escalations/issues as necessary
• Actively identifying and implementing process improvements
• Working with the team to identify areas for improvement and match skills to any skill gaps.
• Applying continual service improvement throughout and clearly communicating this to business stakeholders
• Routing and delegation of PMO support requests via Jira & tracking Team SLAs
• Working with and providing guidance to client PMO teams to ensure projects run smoothly
• Completing ad-hoc duties and providing support to Delivery Managers/Operations Managers/Head of Operations as required

MINIMUM (ESSENTIAL) REQUIREMENTS:

• An excellent ability to identify solutions in complex scenarios
• Experience in Kimble or a PSA tool
• Excellent organisational and interpersonal skills
• An eye for detail and accuracy
• Concise, articulate, analytical and enthusiastic
• Business focused and results driven
• Strong communication skills, both oral and written
• Understands and respects requirements for confidentiality and security
• Logical, thorough, and reliable
• Ability to foster good working relationships and to deal with a fast moving and constantly changing working environment
• Strong planning and organisational skills
• Ability to prioritise and balance multiple tasks and demonstrate initiative
• Ability to anticipate future needs and the initiative to plan ahead
• Able to work efficiently and accurately when under pressure to meet tight deadlines

DESIRABLE

• People management experience
• Experience in a Project Management Office role
• Experience with PSA software (e.g. Kimble or Workday)
• Demonstrate negotiating and influencing skills
• Experience with JIRA, Kimble, Microsoft Teams, SharePoint or Workday.

Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Skills Required