Programme Manager & Head Of Service Delivery
Job Description
We're expanding our Transformation & Consultancy Leadership Team with three exciting Senior Leadership Opportunities
RFL Property Services (RFLPS) is entering an exciting phase of growth. As a wholly owned subsidiary of the Royal Free NHS Foundation Trust, we provide high-quality estates, capital, PMO and transformation consultancy services to NHS organisations and partners.
To support our expanding portfolio and mission to be the trusted partner for transforming healthcare environment, we are now recruiting a senior leader to form a new, integrated leadership across Programme Management, Transformation and Service Delivery.
The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers.
The postholder must be willing to travel to our customer sites outside their standard place of work.
This role is accountable for service quality, customer satisfaction, contract management and financial performance across all consultancy services.
You will:
Ensure consistent, high-quality delivery across PMO and Transformation services
Lead service quality frameworks, KPIs and assurance
Oversee contract performance, commercial management and financial control
Lead workforce planning, capacity management and resource optimisation
Act as the senior escalation point for service delivery issues
This role ensures that services are delivered efficiently, sustainably and to a consistently high standard.
A competitive salary offering between 84,672 and 96,788 per annum depending on experience
25 days annual leave plus public holidays
NEST pension scheme
Group life assurance (4 x annual salary)
Access to free virtual GP appointment for you and your family
Company funded learning and development opportunities to support personal and professional development
Car leasing salary sacrifice scheme
A range of discounted lifestyle and well-being benefits
Hybrid working
For full responsibilities and duties of this role, please refer to enclosed job description and persons specification.
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Job Detail
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Job IdJD4561617
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned