Job Description

An exciting opportunity has arisen for a individual to join our Programme as Support Officer.



We are looking for an organised, enthusiastic individual who is self-motivated but also enjoys working in a team. In addition to programme management support skills you need to be able to support digital transformational change.



This role is involved in the effective planning, co-ordination and support of complex strategies, activities and projects and will involve clerical or administrative support, developing and implementing policy and processes, support for the MoorConnect Programme Board, Readiness Boards and Design Authority, support with Excellence Delivery Unit( XDU) governance reporting and collaboration sessions.



They will work alongside departmental teams working to support user need ensuring successful and beneficial changes to their working practices.



Programme and Project Support



Provide and receive routine information requiring tact or persuasive skills to inform work colleagues and stakeholders, as well as handle information that could be considered complex for a non-specialist or that is potentially sensitive.



Help to make information presentable and intelligible in simple written documents, spreadsheets, bearing in mind the different audiences - MoorConnect Programme Board , Readiness B oard s and Design Authority Board .



Assess, resolve and refer enquiries, potentially involving other members of the team--as appropriate ; refer complex or non-routine enquiries to the manager .



Assistance in preparing communication for programme members .



Liaising with the MEH communications team to keep them updated about MoorConnect and promotion of outputs via social media.



Ensure that business intelligence gathered through projects is recorded on the project tracker.



Take minutes in minutes , and capture and consolidate learning generated during workshops and project meetings .



Manage digital communications tools ( i.e. setup virtual meetings, coordinate breakout rooms using Teams, manage virtual lobbies)



Other responsibilities as directed by the Programme Manager



This post is based at our City Road site.



At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:



Salary including High-Cost Area Supplement



Opportunity to join the NHS Pension Scheme



Free 24/7 independent counselling service



Learning and development opportunities



Easy and quick transport links



A range of attractive benefits and discounts



Access to Blue Light Card and other NHS Discount Schemes



Free Pilates classes



Full support and training to develop your skills



Flexible working friendly organisation



And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.



Training Support



C oordinat e the administrative elements of the EPR training programme and ensuring logistical arrangements for training sessions are in place.



Support the training le a d to be the point for training-related queries from both staff and trainers.



Support in preparing and circulating reports detailing training progress, attendance, and evaluation outcomes



M onitor the generic inbox for training and MoorConnect , respond back in timely manner



Work with the Training lead and support to get all the Meditech training for staff for the right EPR staff on the course on the right day with location booked etc



Support the training lead on arranging training from Meditech to MEH staff, and the EPR training for all end users



Work closely with the Project Manager/Lead on Project support re cruitment



Administrative support for the end user training and for super user as directed by the Project Manager



Other responsibilities as directed by the Training Lead



Project Manage ment



Plan and organise straightforward project activities within a 1-3month timeframe and prioritise tasks--which may require adjustment due to variations in workload/interruptions.



Update and maintain accurate records within the MoorConnect P roject management software



Organise and plan for meetings with the Project Manager and provide administrative support.



Track risks and issues throughout projects and programme as requested by the Programme Manager.



Ensure that all P rojects are accurately documented in a systematic way



Work with the Project Manager, and other colleagues to identify new opportunities, and help brainstorm, design and deliver new projects.



Ensure that events are planned and coordinated in a structured fashion - which will involve engaging with all stakeholders, researching and booking venues, and supporting all logistics .