Job Description

Progression Job Coach



Restart - West Bromwich



9 Month Fixed Term



Full time - 37.5 hours per week

Salary - 30,000 per annum, plus Serco Benefits.

Main Purpose:

To successfully manage a caseload of unemployed customers (Jobseekers) who are active Participants on the Restart scheme. The Progression Job coach will carry out Needs Assessment and develop a bespoke Action Plan, working collaboratively with the Participant to address all barriers to sustained employment and support them into work. This will include a wide range of activities including referrals to specialist provision, 1-2-1 sessions to explore appropriate job goals, practical skills session (e.g. CV writing) and job search support. It is the responsibility of the Progression Job Coach to ensure that all Participants on their caseload receive the necessary guidance, support, and assistance to move towards and into work.

The Progression Job Coach will manage the full 12-month, end-to-end Restart scheme journey for all Participants on the programme, with the exception of those who are classed as disengaged and Participants who have reached the 1k earnings threshold and remain in work. Progression Job Coaches are also accountable for ensuring that all CSS compliance measures are adhered to for all Participants on their caseload, always. As such they are critical to the success of the Restart scheme.

The Job Coach will build strong, collaborative working relationship with customers based on trust and a commitment to assist them in their pursuit of work. This will be achieved by tailoring the support to their needs, motivating and coaching, and providing a safe but challenging environment in which to assist Participants to develop the mindset and practical skills to succeed.

Main Accountabilities:

Deliver personal performance targets, Key Performance Indicators & Customer Service Standards. To undertake regular assessments of Participants pre-employment support needs and formulate development plans which enable Participants to attain sustainable work. Work directly with a caseload of Participants using a variety of coaching strategies, ensuring they have the skills, technique, confidence, and motivation to find employment. Provide guided, practical support to customers in creating a CV, cover letters, job application forms and offer support with job searching, interview preparation and confidence building. To assist customer in their search for work and actively seek out and secure suitable employment which match customer's skills, experience, and aspirations. To engage with employers to identify suitable job/work opportunities for customers and provide the link between employers and customers supporting both parties to get the right person into the job. To provide a flexible service to meet the needs of the customers and to provide Participants with access to a range of other support elements including the EEC Candidate pool and Specialist wraparound support as appropriate. Ensure that accurate and comprehensive records are maintained to reflect the Participant activities that have been undertaken. To work within the Delivery Assurance Framework ensuring that services delivered meet the standards required of the contract, including the consistent achievement of CSS compliance. Work collaboratively with colleagues to ensure that high levels of service delivery to Participants is maintained in the event of sickness absence or other unforeseen events. To perform any other duties required for the post and are commensurate with the level of responsibility.

What you will need for the role:

Demonstrate ability and experience of coaching and influencing through previous work. Empathetic, with a genuine passion to make a difference to Participants. IAG, teaching or employability sector experience desirable. Experience of working in a performance driven environment. Qualified minimum to Level 3 IAG, education or equivalent, or a willingness to work towards these qualifications. Knowledge of local job markets and the recruitment sector. Computer literate (MS Word, Outlook, Excel, PowerPoint). Excellent interpersonal skills, with the ability to work across several work teams. Ability to proactively manage own workload and multiple priorities with excellent organisation and time management skills. Ability to use own initiative, working independently and as part of a team. Maintains high standards of quality and accuracy, with an attention to detail. All candidates must evidence the highest levels of integrity, values and ethics.



What we offer

Salary:

Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.